We're here to help you find what you're looking for.

You can view the help for any product and audience without logging in. Adaptive search and tagging help you find answers to your questions.


How do I find the information I need?

You have a few options to find what you're looking for.

  • Select a product, audience, or topic from the navigation menu.
  • Tell us what type of help you're looking for. This is helpful if you don't know the name of your product.
  • Search for a word or phrase and then narrow the results by product and audience.

To help you get your bearings, the page you select appears highlighted in the menu.


How do I sign into help.blackboard.com?

You don't need to! All of our information is available publicly.


Can I view the help in my language?

Most of the content on the help site is available in 15 languages other than its source language, English (en-us). If your browser is set to a language that the site supports, you will see the site elements in your language and some of the help content in your language.

To change the language, select a language from the top of the page.

Content available in multiple languages

  • Ally
  • Bb Grader
  • Blackboard app
  • Blackboard Instructor
  • Collaborate: Ultra Experience
  • Learn
  • Open LMS
  • SafeAssign
  • About Help
  • Accessibility
  • Client Resources
  • Product Security

Available languages

Student and instructor content, as well as non-product content, may be available in the following languages depending on which markets the products are sold in.

  • Arabic (ar-sa)
  • Catalan (ca-es)
  • Chinese, Simplified (zh-hans)
  • Dutch (nl-nl)
  • English (en-us)
  • Finnish (fi-fi)
  • French (fr-fr)
  • German (de-de)
  • Japanese (ja-jp)
  • Korean (ko-kr)
  • Norwegian Bokmål (nb-no)
  • Portuguese for Brazil (pt-br)
  • Russian (ru-ru)
  • Spanish (es-es)
  • Swedish (sv-se)
  • Turkish (tr-tr)
  • Welsh (cy-gb)

Administrator content is available only in the following languages.

  • Arabic (ar-sa)
  • Dutch (nl-nl)
  • English (en-us)
  • French (fr-fr)
  • Japanese (ja-jp)
  • Portuguese for Brazil (pt-br)
  • Russian (ru-ru)
  • Spanish (es-es)

Exceptions

Blackboard Open LMS content is available in English (en-us), Finnish (fi-fi), and Spanish (es-es) only.

The following content is available in English (en-us) and Spanish (es-es) only.

Some of the Blackboard Learn administrator content for self- and managed-hosting deployments is available in English (en-us) only.


Can I get the content in other formats?

Yes. You can do any or all of the following:

  • Print PDFs directly from the site by selecting the printer icon in the shortcut bar or by pressing Ctrl +P (Windows) or Command + P (Mac). You then can print the PDFs to get hard copies or convert the PDFs that you create to Word or HTML using a third-party tool.
  • Link to pages by copying the URL of the page.
  • Copy the text directly from the HTML page.
  • "Mirror" the site using a spider tool such as HTTrack (available only in English and French) or SiteSucker (available only in English). You then can edit the content and host the files yourself.
  • Create Word® documents of the help pages using browser extensions such as Save Webpage As Word Doc extension for ChromeTM.

Administrators: To learn more about linking to your content instead of this site in self- and -managed-hosting Blackboard Learn deployments, see Customize the Help Experience.


How do I provide feedback about the Help site?

Blackboard doesn't have access to your institution’s Blackboard website, so we cannot help you with class- or site-specific issues. You must contact your instructor or your institution’s IT support desk. If you don’t know how to contact the support desk, please search the web for your institution’s name + helpdesk or IT support.

To provide feedback for a particular page, copy the page's URL (the link to the page) and send it with your comments to [email protected] This information goes directly to the teams that manage the help site and its content.

If you find a broken link to help.blackboard.com on your institution's Blackboard website, please send the information about where you found the broken link (including a screenshot if possible) to your IT support desk and copy [email protected] on the email. Blackboard cannot fix broken links on your institution's website.


How do I update my links to the previous Help site?

Blackboard upgraded this help site (help.blackboard.com) to a new Drupal-based content management system on April 5, 2017.

From a practical perspective, the user experience didn't change. The front-end design is nearly identical to the old help site, and users who arrive from a link inside their product UI should still get to the right location. On the back end, the new infrastructure helps predict and remember a user’s product choices, which delivers more useful content to users.

Some “old” Learn help links do NOT work as expected on the new site. Instead of pointing to a specific page, they now point to the correct audience landing page in the newest branch of Learn.

The new Learn help is “version agnostic,” meaning we’ve rewritten the content to include help for both Ultra and Original experiences and course views. Everything you and your users need for any version of Learn is in this location. This is the only Learn help on the new site. Older Learn 9.1 Help documentation is no longer available.

To update links, you need to update and "old" links to use the newest branch of Learn Help.

Example of an “older” URL that redirects to the main Learn landing page at help.blackboard.com/Learn:

  • https://en-us.help.blackboard.com/Learn/9.1_Older_Versions/9.1_2014_and_2015

Example of an “older” URL that redirects to the Learn Student landing page at help.blackboard.com/Learn/Student:

  • https://en-us.help.blackboard.com//Learn/9.1_Older_Versions/9.1_SP_14/Student/015_Browser_Support

You must update these links to use the URL for the correct page in help.blackboard.com/Learn.

How do I find the new Learn help links?

We have compiled a list of updated URLs for the 30 most visited Learn and Collaborate help topics for instructors and students. This can help you update your links if you haven't done so.

Top Topics and URLs
Feature Topic/Question URL
Assignments Create and edit assignments Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Create_and_Edit_Assignments
  Make assignments available Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Create_and_Edit_Assignments#create
  Offer another assignment attempt Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Multiple_Assignment_Attempts#additional_attempts
  Submit assignments Student: https://help.blackboard.com/Learn/Student/Assignments/Submit_Assignments
  Did my assignment submit? Student: https://help.blackboard.com/Learn/Student/Assignments/Assignments_FAQ#submitted
  SafeAssign Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/SafeAssign
Password Lost or forgot my password Instructor: https://help.blackboard.com/Learn/Instructor/Getting_Started/Log_In_to_Learn#password
Student: https://help.blackboard.com/Learn/Student/Getting_Started/Log_in_to_Learn#password
Communication Contact instructor Student: https://help.blackboard.com/Learn/Student/Getting_Started/Contact_Your_Instructor
Course availability Make my course available Instructor: https://help.blackboard.com/Learn/Instructor/FAQ/Course_FAQs
  Drop or add a course Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#drop
  My course is missing Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#correct
Course content Make content available Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Create_Course_Materials/Create_Content_Items_or_Documents#item
  Add content Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Create_Course_Materials
  Remove content Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Edit_and_Manage_Content#delete
  I don't see some content Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#find
Student: https://help.blackboard.com/Learn/Student/Content/Types_of_Course_Content#see
Tests, surveys, and pools Clear test attempt Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Resolve_Issues_With_Tests#clear
  Make tests available Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Create_Tests_and_Surveys#deploy
  Tests settings/options Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Test_and_Survey_Options
  Tests results Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Test_and_Survey_Results
Discussions Create threads Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Reply_to_Discussion_Posts
Student: https://help.blackboard.com/Learn/Student/Interact/Discussions/Reply_to_Discussion_Posts
  Discussion options Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Create_Forums
  Make discussions available Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Create_Forums#create_page
  Edit and delete posts Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Manage_Discussions
Student: https://help.blackboard.com/Learn/Student/Interact/Discussions/Manage_Discussions#edit
Grading Calculate grades Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Grading_Tasks/Calculate_Grades
  Grade columns Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Grade_Columns
  Navigate grading Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Navigate_Grading
  Where are my grades? Student: https://help.blackboard.com/Learn/Student/Grades
Blackboard Collaborate Browser support Moderator: https://help.blackboard.com/Collaborate/Ultra/Moderator/Support
Participant: https://help.blackboard.com/Collaborate/Ultra/Participant/Support
  Connect with Blackboard Collaborate Technical Support Moderator: https://help.blackboard.com/Collaborate/Ultra/Moderator/Support/Report_An_Issue
Participant: https://help.blackboard.com/Collaborate/Ultra/Participant/Support/Report_An_Issue
  Download the launcher Moderator: https://help.blackboard.com/Collaborate/v12/Moderator/Join_a_Session/Blackboard_Learn/The_Blackboard_Collaborate_Launcher
Participant: https://help.blackboard.com/Collaborate/v12/Participant/Join_a_Session/The_Blackboard_Collaborate_Launcher

Questions?

Email b[email protected] for more information.