Known Issues for the Blackboard App

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    SafeAssign report not available for app assignment submissions on Original experience

    For assignment submissions made in the Blackboard app, SafeAssign originality reports aren’t available in Blackboard Learn Original experience at this time.

    Originality reports function as expected for app submissions in Blackboard Learn SaaS Ultra experience.

    iPhone X display

    The Blackboard app isn’t optimized for the iPhone X display dimensions at this time.  On iPhone X, the app appears letterboxed with some blank space filling the unused screen area.

    This issue doesn’t affect the app’s function. Optimization for the iPhone X display will be supported in a future update.

    Unsupported test presentation options

    These test options are not supported within the Blackboard app at this time:

    • One at a time question presentation
    • Prohibit backtracking of questions
    • Feedback by the grader for individual questions

    Ultra courses with Complete status display confusing warnings

    When an Ultra course is marked as Complete, students can continue to access content but can’t begin new attempts or posts. While the Blackboard app technically handles this access correctly, the warnings displayed to users don't indicate that the reason users can't perform some actions is that the course is Complete. The course title on the course list doesn't indicate that the course is complete, so users may misunderstand the warnings as a technical issue.

    Time zone differences for due dates

    Time zones for due dates are different between Blackboard Learn 9.1 Original experience on a web browser and the Blackboard app. Blackboard Learn 9.1 Original experience displays all due dates in the server time zone, and Blackboard Learn Ultra experience and the Blackboard app show all due dates in the end-user machine time zone.

    When a user is located in a different time zone than their school’s server, they see different times in the app compared to their Blackboard Learn 9.1 Original experience on a web browser. This difference can be especially confusing to students when the time difference pushes the due date to a day earlier or later. Blackboard Learn Ultra experience displays times in the end-user machine time zone along with the UTC offset value.

    Content in adaptive release folders generates push notifications for all enrolled students

    This issue was fixed in Q4 2016 and SaaS 3000.12+.

    Announcements for content inside adaptive release folders appears on stream for all enrolled students

    This issue is scheduled to be fixed in an upcoming release for SaaS and Enterprise.

    Due dates will not appear in activity stream if Dashboard Notifications are off

    This includes both administrator global settings and individual user settings.

    Notifications Dashboard

    OneDrive for business not supported

    The link to cloud storage feature supports integration with Dropbox, GoogleDrive, and personal MS OneDrive accounts. OneDrive for Business is not supported.

    Blackboard app not compatible with Session Fingerprint

    The Blackboard app is not compatible with Session Fingerprint settings to create a new session when fingerprint changes. Several types of content that are not supported in the native UI are loaded in an in-app browser (webView), which uses a different user agent than the native app view. The traffic for webView requests does not go through the mBaaS relay like native requests, so the remote IP address and user agent changes. Therefore, the user agent and IP address must change in any webView workflow, and attempting to create a new session upon a change to the session fingerprint causes a session failure in the webView in-app browser.

    App usage not recorded in Mobile Building Block Analytics

    Mobile Building Block Analytics don't include usage for the Blackboard app or the Blackboard Instructor app.

    More on mobile usage activity

    Web login does not save credentials

    When an institution configures a web login page for the Blackboard app, the app doesn't provide an option to store credentials for a seamless log in when the app launches.

    UPDATE: To provide a seamless login experience for Force to Web (FTW) schools, the Mobile B2 (94.9.1+) now offers extended mobile session timeout to maintain user sessions long term.

    Content does not update while in a course or on a page

    While navigating within a course or staying on a static page, such as Stream or Due Dates, content does not update in real time. In order to see content updates, you must navigate out of the course and back or navigate off the page and return. The exception for this is content with adaptive release rules for tests, assignments, and discussions, which will invalidate the cache upon submission and refresh the content.

    Firewall whitelisting to allow mobile traffic

    The Blackboard app requires two services—MLCS and mBaaS. MLCS is the Mobile B2 registration service that handles the school search. mBaaS is the service relay in Amazon Web Services that handles the request traffic for the Blackboard app.

    Firewall Whitelisting

    Profile pictures

    At this time, the Blackboard app supports changing the profile picture in some, but not all, scenarios.


    Course list

    The term or duration setting for a course determines if a course appears in the current, past, or upcoming course list. This property may not be visible to users of all roles.

    Course List Placement


    You can browse the list of support articles. These are the same articles that are linked in the known issues above.