Esta información se aplica solo a la experiencia Ultra.

Students and instructors are on the go more than ever. To keep up with courses and other institution activities, your users may want to receive SMS notifications via text message. After you enable SMS notifications in Blackboard Learn, your users can choose the notifications they receive on their phones.

Requisitos previos

Necesita conocer algunos datos para comenzar:

  • Cuenta de Blackboard Connect: Your institution needs a Blackboard Connect account to use SMS notifications. Contact Blackboard Support if you need assistance. You'll need your user account name, password, and SIS code to complete the steps below. If you aren't a Connect customer, a free version of the service is available for Blackboard Learn to support SMTP text messaging.
  • An active SSL certificate must be present on your Blackboard Learn server. Puede utilizar este verificador de certificados SSL para comprobarlo.
  • En función de la configuración de la red, es posible que deba ajustar la configuración del cortafuegos para que el servicio Connect pueda llegar al servidor de Blackboard.

Establecer las notificaciones de SMS

To set up Blackboard Learn to send SMS messages to users, you need to configure Blackboard Learn and register a proxy tool.

Configure Blackboard Learn

  1. En el Panel del administrador, seleccione Servicios web en el menú Building Blocks.
  2. Localice estos servicios web en la lista. Establézcalos como Disponible y Detectable.
    • Content.WS
    • Context.WS
    • NotificationDistributorOperations.WS
    • Util.WS

      Make note of the URLs for the NotificationDistributorOperations.WS and Context.WS web services. You'll need them when you send a request to Blackboard Support.

  3. Go back to the Administrator Panel and select Building Blocks.
  4. Select Proxy Tools > Manage Global Properties.
  5. In the Proxy Tool Registration Password field, create a password. You'll use this in a later step.
  6. Select the checkbox next to Allow Unknown Proxy Tools.

Request Connect for Learn

Don't have a Connect account? Blackboard Support can set up a free version for you to use SMTP messaging for SMS notifications.

For more sophisticated messaging, a full Connect account may be required.

Debe enviar una solicitud al servicio de asistencia de Blackboard para establecer la herramienta de proxy en su sistema. Abra un boleto de asistencia en Behind the Blackboard e incluya estos criterios:

  • Tema del problema: Building Blocks/Extensions
  • Functional Area: by Blackboard
  • Categoría: Connect for Learn

In the body of the support ticket, include these details:

  • Blackboard Learn URL
  • Blackboard Learn institution name
  • Blackboard Learn contact address, city, state, ZIP code, and time zone
  • Blackboard Learn contact phone number
  • Desired username for Connect account
  • Contact email address for Connect account
  • Contact phone number for Connect account
  • Proxy tool registration password
  • Direcciones URL de los servicios web NotificationDistributorOperations.WS y Context.WS.

Después de que el servicio de asistencia reciba su caso de asistencia, el equipo comenzará a activar los servicios web en Connect para su entorno de Blackboard Learn. Cuando finalice este proceso, el servicio de asistencia actualizará su caso con su nombre de usuario, contraseña y código SIS de Connect. No puede completar la configuración sin esta información.

Cuando la herramienta está disponible en su sistema, puede habilitarla y configurarla:

  1. Para habilitar la herramienta, diríjase a Panel del administrador > Building Blocks > Herramientas de proxy.
  2. Locate the Connect Message Gateway in the list. Abra el menú y seleccione Editar.

    Si no ve esta herramienta en la lista, comuníquese con el servicio de asistencia de Blackboard.

  3. Configure la Disponibilidad como .
  4. Select Submit to save the setting.
  5. Vuelva al Panel del administrador y seleccione Sincronización de contactos de Blackboard Connect en el menú Usuarios.
  6. Proporcione estos valores:
    • Cuenta de usuario de Connect
    • Connect Password
    • SIS Code
    • User Mapping Key Field: select BATCH_UID
  7. Select Synchronize. This operation is scheduled to happen every 20 minutes by default. If your test isn't working, it may be that the contacts haven't synchronized.
  8. Go back to the Administrator Panel. In the Tools and Utilities menu, select Notifications.
  9. In the Blackboard Connect SMS Options menu, select Yes to enable SMS delivery.

More on Proxy Tools at the Blackboard Developer Community

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Send a test SMS notification in the Ultra experience

After you configure Blackboard Learn and add the proxy tool, it's a good idea to test that the system is sending SMS text notifications as expected.

  1. Create two test users.
  2. Create a test course and enroll the two test users.
  3. Log in as the first test user and add a phone number, including country code, in the Profile.
  4. From the activity stream or the Profile, select which notifications to receive and how. Select SMS notifications and choose New messages.
  5. Log in as the second test user and send a course message to the first test user.
  6. If SMS notifications are working correctly, you should receive an SMS message to the phone number that was added to the first user's profile. If your test isn't working, it may be that the contacts haven't synchronized.