Blackboard Home

Sites

The Sites tab lists all of your Learn instance URLs, Versions, and AWS Regions.

Insights

You can use the Insights tab to analyze overall usage trends across various user counts, login activities, course counts, and file usage throughout Learn courses.

Blackboard Home’s Insights reports provide daily usage metrics for your institution that include:

• Storage
• Users
• Logins
• Courses

Reports display peak usage over a customizable number of months. If your institution has multiple instances of Learn, you can add or remove them through the Select Learn Instances field.

Access Insights reports by selecting the Insights tab on Blackboard Home. All reports display the date and time that the data was generated.

All reports have Chart Controls options: You can select:

• Select Stack Data to turn displaying multiple instances of Learn data on or off
• Download the entire page as a PDF
• Adjust whether reports are daily or monthly through the Resolution menu
• Choose how much time is covered in the reports through the Time Picker menu

Storage Insight report

Select the Storage tab to display reports related to how your institution is using its storage space.

Storage Usage

The Storage Usage report displays a line chart of your institution’s current and peak storage. Peak storage is the highest storage usage at the time.

Select any dot on the line chart to display the exact date and storage usage.

Select the Download CSV button to download the report as a CSV.

Pie charts

You can use the Disk Usage by File Type or the File Counts by File Type pie charts to analyze how your institution is using its disc storage. Storage used by archived data is displayed, but not divided into file types.

Users Insight report

Select the Users tab to display reports for available and active users as line charts.

Both reports can be downloaded as a CSV file. Select any dot on the line chart to display the exact date and number of users.

Available Users

The Available Users report displays a line chart of your institution’s current and peak available users. Peak Available Users is the highest number of users per day across the specified timeframe.

Active Users

The Active Users report displays a line chart of your institution’s current and peak active users. Peak Active Users is the highest number of users with access to Learn at the time.

Logins Insight report

Select the Logins tab to display line charts for login trends for your institution. All reports can be downloaded as a CSV file. Reports include data for:

• Unique logins in 30, 90, and 180 day increments
• Total successful logins
• Total failed logins
• Daily sessions
  • A session refers to users who have logged in and interacted with Learn. You can compare users who logged in with how many users actually used Learn.

Select any dot on the line chart to display the exact date and number of logins.

Courses tab

The Courses tab displays your institution’s number of Original, Ultra, Ultra Preview, and Undecided courses.

Courses Over Time is a line chart showing course types over time. Select any dot on the line chart to display the exact date and number of courses by type.

Active Courses is a pie chart displaying course types only for active courses.

Total Courses is a pie chart displaying course types for both active and inactive courses.

Contract Entitlements

The Contract Entitlements tab displays information about your active service contracts for Learn. There’s a line chart of the peak storage for each of your institution’s instances of Learn. By default, only one instance can be displayed at a time. Select a specific Learn instance with the selection menu.

Peak storage is the highest storage usage at the specific time. The peak storage out of the entire period is displayed above the line chart.

• Select any dot on the line chart to display the exact date and storage usage. The Contract Entitlements tab’s line chart displays storage usage by month.
• Select the Download CSV button to download the report as a CSV.
• The Chart Controls menu can be used to compare your instance’s storage usage with your contract entitlements.
• Select Show Entitlement Threshold to display your entitlement on the chart. If your institution’s peak storage exceeds your contract entitlement, you will receive a warning.
• Select Show All Production Learn Sites to display every instance of Learn for your institution.
• Select the Download PDF button to download the report as a PDF.

Health

The Health tab displays line charts measuring how well your institution’s instances of Learn are supporting users. You can only select one Learn instance at a time. Each instance displays its uptime over the past 30 days and its Apdex over the past 30 days.

All of the line charts have a time picker menu that allows you to select a preset number of days for the chart to display. You can also set a custom amount of days.

There are five line charts on the Health tab:

• Uptime – The percentage of successful synthetics checks made.
• Apdex – Application Performance Index (Apdex) is a standard managed by an open standards organization. It acts as one indicator of a satisfactory user experience by measuring response time. Both the instance’s performance and users’ bandwidth affect the Apdex. Apdex is on a scale from 0 to 1. While 0 is an unsatisfactory slow experience, a 1 loads very quickly.
• Requests Per Minute – Throughput measures how many requests this service processes per minute.
• Unique Learn Users – This displays the number of unique Learn users.
• Logins – This displays the number of times the authentication service processed a response.

Support Request

The Support Request tab displays a table of client support tickets closed within a specific period of time. You can use the time picker to select a period over the last month, 3 months, 6 months, or 12 months. You can’t access the ticket from the Support Request tab.

There are four columns you can use to adjust how many rows display per page:

• Id
• Contact Name
• Summary
• Close Date

Select the Download CSV button to download the table as a CSV file.