Installation FAQs

Which devices are compatible with the app?

You need a device running:

iOS 9.0+
Android 4.2+
Windows 10+

The Blackboard app for Android and iOS was designed and built for phones, iPads running iOS 9.0+, and Android tablets running 4.2+.

The Blackboard app for Windows is compatible with tablets and phones and looks a bit different than the iOS and Android versions. If you use a Windows device, access the Windows-only help pages.

How do I get the right OS on my Apple device?

The Blackboard app supports iOS 9.0+. To learn which operating system version you're running, see iPhone, iPad, iPod: How to Find the Software Version.

To learn how to update your iOS software, see Update Your iPhone, iPad, or iPod Touch.

Is the Blackboard app available for my school?

Start typing your school's name on the login screen in the app. If your school's name appears, go ahead and log in.

Alternatively, you can use the Mobile School Finder Page (available in English only) to search for your school in a web browser. Schools that use Blackboard don't necessarily enable mobile device access. If you don't see your school listed, you can contact them and inquire whether they plan to enable mobile access.

How much does the Blackboard app cost a student?

Absolutely nothing! It's free to students! Enjoy.


Login FAQs

How do I get help if I forget my username or password?

We'd love to help, but Blackboard doesn't have access to student account information. To reset or retrieve your login credentials, contact your school's IT help desk. You can usually find a help desk link or email on your school's Blackboard website. The URL for your school is often https://yourschool.blackboard.com or something similar.

What if my Blackboard username and password don't work?

If your Blackboard username and password provided by your school aren't working for logging in to the app, contact your school's IT Help Desk.

Does the Blackboard app work for instructors?

If you're enrolled as an instructor in a course, it doesn't show on the Courses page in the Blackboard app. Instructors can use the Blackboard Instructor or Bb Grader apps.

How do I log out of the app?

Tap the Menu button, select Settings and then Log out. If you are in a course, tap the back arrow until the Menu button appears.


General FAQs

Where is Bb Student?

The Bb Student app was renamed in July 2017. The app name changed to Blackboard and the app tile was updated. Be sure to update your app to the newest release.

The app looks different!

We updated the look, workflows, and navigation in the Blackboard app version 3.0 for iOS and Android in October 2017.  Be sure to update your app to the newest release.

The Windows version of the app doesn't include these interface updates.

Is the app available in my language?

The Blackboard app is available in over 30 languages, including English, Arabic, Chinese, Dutch, Italian, German, Japanese, Korean, Portuguese, and Spanish. See the full list of supported languages in the release notes.

The language of the app comes from your device's operating system, not your Blackboard Learn language preference. Language settings affect the app interface, but not course content.