We’ve made it easier for you to find resources while in Learn.

In the Ultra experience, you can use Blackboard's self-service resources to find answers or contact technical support directly. The Blackboard Support panel provides the integration with our customer support portal, Behind the Blackboard, and our documentation site, Blackboard Help.

Select the help icon in the lower-right corner to open the Blackboard Support panel. Only the system administrator role can access the support panel. The help icon opens the help site for all other roles. If your institution uses a customized, external site for documentation, the help icon contains a menu. You can choose the support panel or your external site.

The Blackboard Support panel has links to these resources:

  • Blackboard Help: Access contextual in-product help.
  • Behind the Blackboard links:
    • Knowledge Base: Access the Knowledge Base Search page which displays the most recent articles.
    • Submit a new support case: Log a support case directly from the product. Behind the Blackboard account required to log in.
    • Call Client Support: View client support phone numbers for each country. No login required.

Support panel privilege

At this time, only full system administrators can access the Blackboard Support panel. You can add the Ultra user interface > Blackboard Support panel privilege to other admin roles.

More on system roles and privileges


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