Chatbot enhancements
Blackboard Learn SaaS Continuous Delivery v3900.15.0 and v3900.17.0 | Release to Test/Stage and Production 17 June 2021
Ultra Experience, Ultra Course View and Base Navigation
On June 17, Blackboard Student Success updated Blackboard Chatbot. Chatbot is included in Blackboard Learn at no additional cost, so the Learn experience is also improved:
- Search Blackboard Learn Help documentation for Instructors as well as Students.
- In addition to asking the chatbot questions, users can now also navigate a category hierarchy to discover common topics.
- Resulting help information is now previewed directly in the chat interaction. Users can click to open the full documentation from the Help site.
- The default Help articles reference the Ultra Course View to better support users transitioning to our latest interface and may need more assistance. However, users can easily switch to the Original Course View versions of Help articles as needed.
- Institutions can upgrade to the premium version of Blackboard Chatbot that now supports adding institutional-specific help resources and defining a unique, branded chatbot persona.
Blackboard Chatbot currently supports English language North American SaaS environments using Base Navigation. The June 17 update applies to all production and test/stage environments.