Institutions have some control over what you see on the login page. However, everyone needs the same three pieces of information to gain access:
- The web address of your institution's Blackboard Learn site
- Your username
- Your password
In most cases, the web address given by your institution directs you to the login page. If you're directed to another location, look for a login button or a special portal area.
I don't know how to access my institution's Blackboard Learn site.
Contact the computing help desk at your institution. Blackboard doesn't have access to your institution's Blackboard Learn site and can't help you with these types of questions.
If you're not sure how to contact them, look for the technology office on your institution's website. You can also search the web for your institution's name + Blackboard + help or support.
I don't know or forgot my password.
If you forgot your password, you can use the Forgot Your Password? link on the login page. You must complete one of the two options on the Lost Password page to obtain a new password. After you submit your information, you can create your new password based on instructions you receive in an email. Passwords are case sensitive, must not contain spaces, and must be at least one character.
I want to change my password.
After you log in, you can change your password. We recommend that you change your password periodically to ensure security. Don't use common personal information as your password, such as your name.
Passwords are case-sensitive, must not contain spaces, and must be at least one character.
Use the Forgot Password? link on the login page to change your password. Log out to access that page again. You must complete one of the two options on the Lost Password page to obtain a new password. After you submit your information, you can create your new password based on instructions you receive in an email.
You can also change your password from your Profile page. Go to your profile and select Change Password. On the Change Password panel, type your old password and your new password. Select Save when you're finished.
If you change your system password, it won't affect any external accounts (such as Google) that you use to log in to Blackboard Learn.
When you change your password, all other sessions end to protect your security. If your account is logged in on another browser, the session is terminated and you need to log in again.
Your institution may not allow you to change your personal information, password, or settings through Blackboard Learn. Because Blackboard Learn often shares data with other systems on campus, such as the registrar's office, it may be necessary to ensure that your information is the same everywhere. In this case, your institution will have a different way to change your information. Contact your institution to learn more.
I want to log out.
Select Sign Out at the bottom of the list.
If your institution uses single sign-on (SSO) to authenticate users in Blackboard Learn, an additional message appears when you log out. With single sign-on, you can use multiple applications after you log in to only one. The applications are set up to trust each other and share your authentication in one session. For example, your institution may let you use your Google account to log in to Learn. If you’re already logged in to Google on your current browser, Learn logs in automatically as well.
When you log out of a single sign-on session, Blackboard Learn asks you if you want to end all related sessions or continue. If you do nothing, the system ends all sessions in two minutes. If you want to continue your session, you’ll need to log in again for your security.
I'm locked out of my account. How do I unlock it?
For your security, the system might lock you out if you incorrectly enter your username or password too many times or the login process takes too long.
Your institution may allow you to unlock your account if you reset your password. Select Forgot Your Password? or Forgot Password? and follow the instructions to reset your password and unlock your account.
If your institution doesn’t allow you to unlock your account, you need to wait until the lock period expires or contact your institution’s IT help desk to unlock your account. If you don’t know how to contact the help desk, search the web for your institution’s name + help desk, or check your login page for a support link or contact information.
Time out warning
When you are idle for over 3 hours the session ends. This could happen because the browser is not sending data to Learn. Some examples are when you are:
- authoring a Discussion Board post,
- authoring an Assignment submission in the text editor in Learn, or
- creating a Content Item.
You must login again to continue to use Learn. If you save a page or select a button, the session refreshes and stays active for 3 more hours.
You'll see a warning 6 minutes before you are signed out. Close the warning to stay active.
If you were away from the computer for an extended time you will not be able to extend your session. When you close the warning, you'll return to the current page instead of returning to the login page. This allows you to copy anything authored before it is lost. You will redirect to the login page when you select any link or button on the page.
