Dear Valued Customer,

After careful consideration,  we have made the decision to end support for the Moodle SafeAssign plugin in June 2024. We understand that this news may come as a surprise and raise questions or concerns for you. Our goal is to ensure a smooth and seamless transition for our customers, and we are committed to providing exceptional service and support throughout the process.

In this help page, we aim to address all of your concerns and provide you with guidance on the next steps. Whether you are interested in exploring replacement options within or outside of Anthology or have already started the renewal process, we have included important information to help you navigate this transition period.

We understand that ending support for the Moodle SafeAssign plugin may have a significant impact on you and your institution. That's why we're here to provide you with all the information and support you need. If you have any further questions or concerns, please do not hesitate to contact your CXM, who will be more than happy to assist you.

 

Why are we making this decision?
We have arrived at the difficult decision to discontinue support for the Moodle SafeAssign plugin as it no longer aligns with our strategic roadmap for the Teaching and Learning solutions set at Anthology.

What are client options to replace these products (either at Anthology or outside of Anthology)?
Clients can speak with their Customer Experience Managers regarding gaining access to the SafeAssign API or discuss moving to Blackboard Learn, where SafeAssign is available natively. We also recommend Turnitin, a plagiarism detection tool that we partner with for our LMS, Blackboard Learn.

What if you already started working on the renewal process with your Client Experience Manager?
If an Anthology representative has already started working on the renewal process with you, and you have questions or concerns about the end of life for the Moodle SafeAssign plugin, we encourage you to contact your representative as soon as possible to discuss your options.
If the renewal period ends prior to June 2024, you may choose to continue with the service until June 2024. However, if this is not the case, or if you disagree with the termination date, you should discuss this with your representative and cancel the renewal accordingly.
 

It is understandable that the announcement of the end of life for the Moodle SafeAssign plugin may have been unexpected for you, and you may have questions or concerns about the next steps. Rest assured that we are fully committed to supporting you throughout this transition period, and we are here to provide you with all the necessary information and guidance to make the transition as smooth as possible.

If you have any questions or concerns regarding the end of life for the Moodle SafeAssign plugin, please do not hesitate to contact your CXM. They will be more than happy to discuss your options and provide you with the assistance you need.

At Anthology, we value our customers and are committed to providing exceptional service and support. We understand that each customer's situation is unique, and we will work with you to find the best solution for your specific needs. Thank you for your understanding, and we look forward to working with you to ensure a successful outcome.

 

Frequently Asked Questions (FAQs):

Q: What is the Moodle SafeAssign plugin?
A: The Moodle SafeAssign plugin is a plagiarism detection tool that integrates with the Moodle Learning Management System (LMS).

Q: When will support for the Moodle SafeAssign plugin end?
A: Support for the Moodle SafeAssign plugin will end in June 2024.

Q: Will my contractual agreements still be honored?
A: If your contract ends before June 2024, your contract will be honored. If your contract continues after June 2024, you will be contacted by a representative.

Q: Can I renew my subscription to the Moodle SafeAssign plugin?
A: Yes, if the renewal period ends prior to June 2024, you may choose to continue with the service. However, if this is not the case or if you disagree with the termination date, you should return to the renewal process and cancel it accordingly.

Q: What are my options for replacing the Moodle SafeAssign plugin?
A: You can speak with your Customer Experience Manager regarding gaining access to the SafeAssign API or discuss moving to Blackboard Learn, where SafeAssign is available natively. We also recommend Turnitin, a plagiarism detection tool that we partner with for our LMS, Blackboard Learn.

Q: Will I need to migrate my data to a new system?
A: If you choose to move to a new system, you may need to migrate your data. Your Customer Experience Manager can provide you with guidance and support during this process.

Q: Whom should I contact if I have further questions or concerns?
A: Please contact your CXM to discuss the next steps and how Anthology can support you through this process.