Symbol font removed in Original Course View – 3900.65

Blackboard Learn SaaS, Learn 9.1
Ultra Experience, Original Experience
Original Course View
Impact: All Users

Unicode is a standard encoding system that allows popular fonts to support characters across various languages. In the past, specialized mapped fonts were used, which replaced one character for another. However, both the author and viewer had to have the exact same font installed on their device, making communication difficult.

In the Original Course View Content Editor, the Symbol  font is an example of a mapped font for Greek. Some browsers and operating systems no longer support the Symbol  font. This can result in students seeing Latin characters when authoring and instructors seeing Greek ones when reading. This has caused confusion for instructors trying to grade student work.

To avoid this confusion, we removed the Symbol  font from the Content Editor in Original Course View. Instead, users can choose other common fonts that support Greek characters. To type in Greek, add the Greek language and keyboard layout to your device's operation settings. This feature is supported in Windows, MacOS, iOS, and Android.

Existing content formatted to use the Symbol  font will remain in that font if the browser supports it.

For administrators: This change is for all Original courses. There are no configurations needed.

Return to May 2023 – 3900.65 Release description