Self- and Managed-Hosting administrators, you're in the right place!
SaaS administrators, view Collaborate Ultra information in the help section for your deployment.

What is Collaborate with the Ultra experience?

We've redesigned Blackboard Collaborate to give your users a better learning experience-the Ultra experience. Now, they can spend more time learning and less time setting up.

Join sessions quickly. You no longer need to install Java or a launcher to access sessions. Now you can quickly join browser-based sessions with ease!

Enjoy a modern aesthetic. Our sleek and intuitive interface provides a clutter-free experience that puts everything at your fingertips. We call this the Ultra experience.

Focus on learning. The easy to use interface allows you to focus on learning, not how to use the software!

More on how participants use Collaborate with the Ultra experience

More on how moderators use Collaborate with the Ultra experience


Collaborate in Blackboard Learn 9.1

Collaborate Request Integration Credentials


Get your credentials

To use Collaborate with the Ultra experience with your Learning Management System (LMS), start by contacting Blackboard to have it enabled on your instance and receive your integration credentials.

Submit a case on Behind the Blackboard (available in English only). Fill in all of the fields and make these selections:

  • From the Product line menu, select Collaborate.
  • From the Environment menu, select Web Conferencing.
  • From the Issue Topic menu, select Collaborate Ultra.
  • From the Functional Area menu, select LMS Integration Credential Creation Requests.
  • From the Category menu, select your Learning Management System.
    • Blackboard Learn
    • LTI integration
    • Moodle plugin
    • Rest API integration
  • From the Instance menu, select your instance:
    • Production
    • Test
    • Development
  • In the Description area, specify Collaborate Ultra.

Configure Learn/Collab building blocks

Configure the Blackboard Collaborate Ultra Building Block

The Blackboard Collaborate Ultra Building Block uses Learning Tools Interoperability® (LTI) compliant credentials. You need to request new credentials after you install this building block. If you previously used the LTI integration to add Collaborate to your Blackboard Learn instance, you can reuse those credentials.

  1. Go to Administrator Tools, Building Blocks, and Installed Tools.
  2. Find Blackboard Collaborate Ultra and select Settings.
  3. Select Web Conference Settings.
  4. Fill in the Collaborate Services Configuration information with the information Blackboard gave you.
  5. Select Submit.
  6. After you configure the building block, turn it on.

Turn on Collaborate

After you have configured Collaborate, turn it on.

  1. From the Administrator Panel select Tools.
  2. Find Blackboard Collaborate or Blackboard Collaborate Ultra.
  3. Turn on the course and organization tools as needed.

After the room is turned on for their course, an instructor or someone with a higher role makes the room available to other course users when they first access it. The room stays open for the life of the course.

Collaborate and Learn Attendance Reporting for Admins


Attendance reporting

Attendance reporting is only available in sessions with an end date and time. Attendance is not tracked in course rooms.

Let Collaborate take attendance for you. Your Blackboard Learn instructors can host a Collaborate session without tracking attendance manually.

Based on criteria you and your instructors can set, Collaborate tracks if a student is present, late, or absent from a session. Collaborate then sends that information directly to the Attendance page in the appropriate Blackboard Learn course.

Attendance from the Collaborate session can be counted in each student's average attendance in the course, which can also be used in calculating student grades.

Configure attendance reporting

The Blackboard Collaborate Ultra Building Block must be enabled and configured on your system before you can use attendance reporting. Each Learn instance must also have a unique Collaborate consumer account. If you share a Collaborate consumer account between your staging and production environments, you must request an additional Collaborate consumer account.

To use attendance reporting you need to register the Cloud Site ID and enable the attendance reporting feature.

  1. From the Administrator Tools select Building Blocks, and Installed Tools.
  2. Find Blackboard Collaborate Ultra and select Settings.
  3. Select Cloud Site ID Registration.
  4. Choose Register and select Submit.
  5. Select Attendance Settings.
  6. Select the Report Attendance check box.

    This allows instructors to choose to use the attendance reporting feature in their sessions. Instructors must still choose to use the feature for each session they want to track attendance. To learn more, see the instructor help for attendance reporting.

  7. Optionally, edit the attendance thresholds. These thresholds are not locked. Instructors can change them in their sessions.
    • Late after: Attendees who join the session after the number of minutes entered are marked late. By default, attendees are late if they join the session later than 5 minutes and up to to 20 minutes after the scheduled start time. If the attendee joins a second after the 5 minutes they are marked late.
    • Absent after: Attendees who join the session after the number of minutes entered are marked late. By default, attendees are absent if they join the session later than 20 minutes after the scheduled start time. If the attendee joins a second after the 20 minutes they are marked absent.
    • Required time in session: Attendees must be in the session for the percentage of time selected, or longer, to be marked present. By default, attendees must be in the session for at least half of the session running time to be marked present.
  8. Select Submit.

Collab/Learn Integration FAQs


Frequently asked questions

Can I reuse my existing Blackboard Collaborate Building Block credentials in the new Blackboard Collaborate Ultra Building Block?

No. You need new credentials.

I use the LTI with Collaborate Ultra in Blackboard Learn, can I use my LTI credentials in the new Blackboard Collaborate Ultra Building Block?

Yes. You can use your LTI credentials in the new Blackboard Collaborate Ultra Building Block.

Can I use the Blackboard Collaborate and the Blackboard Collaborate Ultra Building Block at the same time?

Yes. They are independent of each other.

Will my Ultra sessions and recordings migrate from the Blackboard Collaborate Building Block to the Blackboard Collaborate Ultra Building Block?

No, but the Blackboard Collaborate Building Block can be used at the same time so you can still locate the recordings there.

Change the Blackboard Collaborate Building Block to recordings only, if you don't want instructors to host sessions using the Blackboard Collaborate Building Block but still have access to their recordings. 

More on enabling recordings only on Blackboard Collaborate Building Block on Behind the Blackboard (available in English only)

Will my Ultra sessions and recordings migrate from the Ultra LTI to the Blackboard Collaborate Ultra Building Block?

Yes. You will see your Ultra LTI sessions and recordings in the new Blackboard Collaborate Ultra Building Block.

Will the new Blackboard Collaborate Ultra Building Block have my rooms?

No. You have a new Course Room and can create new sessions.

Where do I find more information on scheduling sessions in the Blackboard Collaborate Ultra Building Block?

Information on scheduling sessions for moderators