Report an issue

  1. In the My Settings tab, go to the Report an issue button.
  2. Spacebar or select Report an issue button to open the Report an Issue section.
  3. Go to either the heading I had audio problems or the heading I had video problems.
  4. Under I had audio problems go to the list and use Spacebar or select one or all of the following check boxes:
    • I couldn’t hear others
    • Others couldn’t hear me
  5. Under I had a video problems go to the list and use Spacebar or select one or all of the following check boxes:
    • I couldn’t see others
    • Others couldn’t see me
  6. If you had neither audio nor video issues, go to the text I had a different problem.
    • Spacebar or select I had a different problem button to enable the Describe your issue (max 1000 characters). edit field.
    • Go to and enter your issue in the Describe your issue edit field.
  7. To hear additional content that will be included with your report, go to the Auto-generated report that will be sent with your description edit field.

Cancel an issue

  1. If you find yourself in the Report an issue panel unintentionally, go to the Cancel button.
  2. Spacebar or select the Cancel button to return to the My Settings panel.