Free Chatbot Version
A free chatbot version in Blackboard Learn available to SaaS clients in North America who have enabled the Base Navigation. Seamlessly integrated into Ultra Course View courses, Chatbot provides always-on support. It returns answers to students’ and instructors’ commonly asked Learn questions and issues directly from Blackboard Help. Students and instructors can ask Chatbot their questions or select from a pre-populated list. Chatbot uses machine learning to better serve your students and instructors over time.
To open the free version Chatbot, select the help icon on any Learn screen.
Chatbot currently supports English only.
If the chatbot isn’t pre-installed, request the free version chatbot in Behind the Blackboard.
Premium Chatbot Version
The Chatbot premium version in Blackboard Learn available to SaaS clients in North America that allows institutions to expand the scope of Chatbot support beyond Blackboard Learn help to include the institutions’ specific help.
The premium Chatbot version currently supports English only.
Enable or Disable Chatbot
Navigate to Admin Panel > Integrations > LTI Tool Providers > Chatbot tool provider edit menu.
Select Exclude to disable Chatbot.
Select Approve to enable Chatbot.