Learn Ultra Troubleshooting

This page contains a list of potential Learn Ultra issues and their workarounds to help you move forward with Learn Ultra, when things don't work quite as expected.

A compendium of known issues appearing in Learn Ultra and their workarounds that will help you and guide your decision making on how to move forward when things don't quite behave as you expect, and how to better take advantage of what Learn Ultra has to offer.

Follow this page to get email updates when we publish new feature information.

Move forward to Common issues and other relevant links

Filter the list of features to ease your research.

Learn Ultra troubleshooting item
Category	Keywords	Question or issue	Troubleshooting suggestion
Course content	Add folder Add module Move folder Move module	Why can't I add a sub-folder to my Course Content? Why can't I move one Content Folder/Module into another Content Folder/Module?	Organize with folders. You can create two levels of folders to organize your content. Students can navigate easier when they don't have to search for materials. Optionally, add folder descriptions to help students understand what content you've included in them. After you already have two levels of folders, you can't create a third level or upload a folder into the second-level folder.
Course content	Save error Saving new content	Why Blackboard wont save my answers?	This could mean several different things: Is the Save/Submit button greyed out? If you've just typed something in, You may need to click on some other part of the form in order for the browser to realize that you are done typing. There may be a required field (denoted in red) which has not yet been filled in. If you could press the Save button, but your changes aren't showing up: Refresh the page to see if the change just needed to be cached If they still aren't there, then there may be a permissions or connection issue, in that case, you may need to gather a .har file for your System Adminsitrator or Local Support team.
Course content	Adaptive Release	How do I use Adaptive Release	On the Course Content page, you can access the visibility setting for each item and folder in your content list. In the visibility menu, select Conditional availability to open the item's panel... Learn more on releasing content
Course content	Math Editor	How do I use the Math Editor in Blackboard?	Wherever you can add and format text in your course, you can launch the math editor to create mathematical formulas. The math editor is written by WIRIS and based on standards like MathML for internal representation and the PNG image format for displaying formulas. The math editor is based on Javascript and runs on any browser and operating system, including smartphones and tablets... Learn more about the Math Editor
Course content	Create test Edit test	How to create, edit or deploy a test?	Tests are always available to instructors but anonymously submitted surveys aren't supported at this time. You can create tests alongside the other content students need as they prepare. On the Course Content page, select the plus sign wherever you want to add a test. In the menu, select Create to open the Create Item panel and select Test. The New Test page opens... Learn more on creating tests
Course content	Create banner	How do I create a banner for my course?	As an instructor, you and administrator users can upload an image to be the thumbnail in the Courses page at Base Navigation. It can be also the internal Course Banner inside your Ultra courses... Learn more on course banners

Return to top

Learn more about the Learn Adoption Toolkit and how to smooth your transition to Ultra.

Common issues

Make my course available Forgot my password I'm new. Where do I start? (Blackboard Learn Ultra Basics) Set up course discussions Check your browser How do I take attendance? Can I record feedback for my students? Troubleshooting issues (filter by topic) Web Folders and Shared Locations Add Content Packages Add SCORM Packages Add content from external sources

Blackboard Learn Ultra Best Practices

Attach Files Discussion Questions Group Assignment Group Membership Help students succeed Interactive Tools Intro Videos Presenting Content Reflecting learning benefits Teaching Strategies

Watch a video about Base Navigation

Video: Ultra Base Navigation shows an introduction to the Ultra visualization of courses.

Base Navigation video introduction

Язык

Learn Ultra Troubleshooting