Esta página contém uma lista de possíveis problemas do Learn Ultra e as soluções alternativas para ajudar você a prosseguir com o Learn Ultra, quando as coisas não funcionam como o esperado.
Solução de problemas do Learn Ultra
Um compilado de problemas conhecidos que aparecem no Learn Ultra e soluções alternativas que ajudarão você e orientar sua tomada de decisão sobre como seguir em frente quando as coisas não acontecem como o esperado, além de como aproveitar melhor o que Learn Ultra tem a oferecer.
Siga esta página para receber atualizações por e-mail quando publicarmos novas informações sobre os recursos.
Avançar para Problemas comuns e outros links relevantes
Filtre a lista de recursos para facilitar a pesquisa.
[
| Category | Keywords | Question or issue | Troubleshooting suggestion |
| General issues | Troubleshooting Support | How do I contact Blackboard support? | This is handled at the Institutional level, please reach out to your Blackboard System Adminstrator(s) or local support team. Find out your institutions Help Desk providing your University's name |
| General issues | Error message | What do I do if I (or one of my students) encounter an error stating "Sorry your name is not on the list" or "Oops! Something went wrong"? | You will typically need to contact your Institution's System Administrator. If you are presented with a 'session debug code' link, please select it and then select 'request log code'. This will provide you with a unique error id that you can share with your Support Team as it will be very helpful in getting your issue resolved. |
| General issues | Converting Courses from Original View to Ultra View | Will Original discussion boards copy over to Ultra courses? | Yes, however the location of the Discussions are in a different place, if you had a direct link to the Discussions/Forums in your Course Content, it will lead to a blank page. Have your users go to the Course Discussions instead. |
| General issues | Converting Courses from Original View to Ultra View | Can I use my old tests? | It depends, many (but not all) of the Original View question types are supported in Ultra. For a complete list, please refer to the 'question types' section of the Tests creation page. |
| General issues | Enrollments | How do I add users to my Course? | On the Roster page, access a person's menu. Select Edit member information to open the Member Information panel. You can change anyone's role, deny access to your course, or remove a person from your course. Your institution controls what you can do. |
| General issues | Password | How do I change my password? | Your instituion controls whether or not you will have the ability to change your password. Additional, if your Instution uses Single Sign On, your password may need to be changed via an external system. Please reach out to your System Adminsitrator for claification. |
| General issues | Collaborate | How do I access recordings? | Collaborate is not part of Anthology anymore. You can learn more about it in its new Class page. |
Saiba mais sobre o Kit de ferramentas de implementação do Learn e como fazer uma transição tranquila para Ultra.
