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The log files that appear within the user interface are also accessible within the file system. It should be noted that the user interface provides a more descriptive title than the names in the file system. Also, when opening logs downloaded from the user interface, it may be necessary to open them in Excel or a similar program because the text can run together making individual entries difficult to discern.
The following table lists the logs as they appear in the file system, in the user interface, and a description of each.
| File System | User Interface | Description |
|---|---|---|
| collab-server | DATE_Collaboration Server_BYTES | Logs events associated with the Collaboration Service. |
| content-exchange | DATE_Content Exchange Tool_BYTES | Logs events and errors with Course import/export/archive/restore/copy |
| httpd | Logs events from the Web server (IIS or Apache™). | |
| perlex | DATE_Perl App Server_BYTES | Logs events associated with the Perl engine. |
| snapshot | Snapshot Tool | Logs snapshot events. |
| system-info | DATE_System Information_BYTES | Lists hardware and software information and settings. |
| update-tools | DATE_System Update_BYTES | Logs events associated with system updates. |
| bb-services-log | DATE_Blackboard Services (Daemons)_BYTES | Logs services exceptions, including authentication exceptions. |
| isapi_redirect.log | DATE_Session Manager_BYTES | Logs session exceptions. |
| jasper.log | Logs additional events written by the Tomcat Java App Server if the verbosity is set to high. | |
| servlet.log | DATE_servlet.log_BYTES | Logs Java servlet events. |
| tomcat-jvm-stderr.txt | DATE_Java App Server - stderr_BYTES | Logs Java App server exceptions. |
| bb-sqlerror-log.txt | Logs any database-related errors, including deadlocks, timeouts, and SQL execution issues. | |
| bb-email-log.txt | Logs all system-generated email. | |
| batch_du.txt | Contains the following logs: bb-schema, collab-server, cxproc_shell, and system-info/tracking. | |
| catalina-log.txt | This is AS-based info coming from the Application Server. | |
| stdout-stderr.log | This is the Tomcat standard out log, where everything the appserver sends to std out or error goes. |
