Create once - publish everywhere!
You can create and customize messages to send to recipients by phone, email, text, app, and social media. Depending on who you are trying to reach and what your message is, you can select different types of delivery methods (default delivery options can also be pre-set).
Watch the Send Message Interface https://player.vimeo.com/video/123036930 video for a tutorial of sending messages.
Create a message
Senders cannot cancel a message during its delivery, a message can only be canceled 5 minutes before the delivery is set to begin.
- From the Blackboard Communications HQ interface menu, select Messages > Send.
- Type the Subject for the topic of the message.
- Add Recipients, use a Saved Message to resend common messages, change the start time, or adjust many other options.
- Select one or more delivery methods from the main send message page to send to the recipients:
- Template option - Create a template message to be used on all of the delivery types and modified later in each one to customize them. Type the body of the message here. You can also add images for the template option. Not all messages types will post images.
- Phone messages - If you created a template message, the content will be added here for phone calls. You can update the text and select how to make the recording - Call me to record, Call in to record, Upload audio file, Text to speech, or Use microphone. To remove the phone call option, close out the tab from the upper right hand corner.
- Emails - If you created a template message, the content will be added here for emails. You can update the text and add any images. To remove the email option, close out the tab from the upper right hand corner.
- Text/SMS - If you created a template message, the content will be added here for text/SMS messages, but you may need to edit the content to be less than 160 characters. To remove the text/SMS option, close out the tab from the upper right hand corner.
- Mobile App Notifications - For districts and schools that subscribe to Blackboard Mobile Communication app, the content will be added here for the app notifications. You can update the text and add any images. You can also mark the notification to appear only to known recipients and not to the general public of your mobile app. To remove the app notification option, close out the tab from the upper right hand corner.
- Facebook - For districts and schools that subscribe to Blackboard Mass Notifications, Blackboard Mobile Communication app, or Blackboard Social Media Manager, the content will be added here for Facebook messages, but you may need to edit the content to be less than 160 characters. You can update the text and add any images. To remove the Facebook option, close out the tab from the upper right hand corner.
- Twitter - For districts and schools that subscribe to Blackboard Mass Notifications, Blackboard Mobile Communication app, or Blackboard Social Media Manager, the content will be added here for text/SMS messages, but you may need to edit the content to be less than 140 characters. You can update the text and add an image. To remove the Twitter option, close out the tab from the upper right hand corner.
- RSS - For districts and schools that send messages to a third party website, the content will be added here for RSS feeds.
- District/School Websites - For districts and schools that subscribe to Blackboard Web Community Manager and have implemented the Universal Navigation bar, the content will be added here for your district or school websites. You can update the text and add any images. To remove the website option, close out the tab from the upper right hand corner.
- Alerts - For districts and schools that subscribe to Blackboard Web Community Manager and have implemented the Universal Navigation bar, the content will be added here for your district or school website on-screen alerts. You can update the text and select which sites will display the on-screen pop-up alert message. To remove the alert option, close out the tab from the upper right hand corner.
- Include language translations by selecting Add Language, and select each language needed.
You can remove any language with the Delete icon.
Amheric language will not include translation or text-to-speech capabilities. Some Android devices and iOS do NOT support Amheric, and the message may not look correct on those devices. However, it is expected that those users requiring Amheric language will use phones that support the display.
- Set the message as an Emergency if needing to send out immediately.
You can set the message to be sent immediately with the proper language translations.
- Select Send when ready to send the message.
Merge tags with recorded messages
You can use merge tags for recorded phone messages. The tag will record the information available in the database for the specific information.
For example, if you want parents to confirm that their specific child is absent with a phone message, you can record the message, insert a merge tag for the name of the student, and the student's name will be inserted into the generalized recording. Then the message will be sent to all parents of absentee students with the information for their own child.
Merge tags help you to send personalized messages with only one recording.
- In the Advanced Options section, select Use merge tags with recorded audio.
- From the Phone area of the Send Message interface, select Call me to record or Call in to record.
- When typing your script, select your merge tags through the Merge Tags feature. To avoid errors, do NOT copy and paste merge tags into the text.
- Read the script and when you see a merge tag, press the Star (*) button on your phone. Wait for the beep to continue reading your script.
- Press Pound (#) when finished recording, and press 1 to save the message.
Send a saved message
There are several pre-written, standard messages you can use.
- System created: Written and recorded in four supported languages: English, Spanish, Portuguese, and Haitian-Creole. Can't be edited, copied, or deleted. Identified by the Blackboard logo.
- Admin created: Created by your district administrator. Can be copied only. Identified by an image of a building.
- User created: Written and recorded by a user. Can be edited, copied, and deleted. Identified by an image of a person.
Create your own or use system and admin created ones to make common communications easier.
- Select any default or saved messages from the folders in the Saved Messages section. Open each folder to see what default and saved messages are in them.
- If you have permission, update the message or select other delivery methods - Phone, Email, Text/SMS, App Notifications, RSS, Facebook, Twitter, District/School Websites.
- Add Recipients, change the start time, or adjust many other options by using the menu to the left of the message area.
- Include language translations by selecting the Languages.
- Set the message as an Emergency if you need to send it immediately.
- Select Send when ready to send the message.
Search for recipients
Users are able to select recipients by groups, schools, grades, even individually. There are various ways to select recipients.
Use advanced message options
You can adjust how messages are sent — adjust the send time, recipient numbers, and change who is allowed to send this message at another time.
- Select Advanced Options.
- Select the specific district or school from the Sending Organization list.
- Adjust the Delivery Schedule by setting a start date/time, and an end date/time.
- To schedule messages to be sent multiple times, select the Add (+) icon to set multiple dates and times. Use this feature to send reminders to recipients multiple times for an upcoming event.
- Select or clear the remaining options:
- To send a message during blackout times, select Send messages during blackout times.
- To send a message to all numbers available for every user, select Deliver to ALL recipient delivery addresses.
Select Deliver to ALL recipient delivery addresses only during emergencies.
- To send to the parents of selected students, select Deliver to parents of students.
This doesn't send the message to the students, just to the parents of the selected students. If you want to send the message to both parents and students, you have to select both as recipients.
- If you want the header and footer information included in an audio message, clear the Do not play header/footer prompts during outbound calling option. This option is usually checked so that the header and footer information is not included.
- To save this message as public, select Allow other users to also send this message (public).
- If you want recipients respond by pressing 2 from their phones, select Allow message recipients to respond to this message via voice recording.
- If using merge codes for phone messages, select Use merge tags with recorded audio.
- Select Save when finished.
Criar mensagens acessíveis
Você sabia que um bilhão de pessoas no mundo todo têm algum tipo de deficiência mental ou física? E que 12,9% de todos os estudantes da América do Norte têm algum tipo de deficiência? É importante se certificar de que seus comunicados sejam compreendidos por todos os seus alunos e membros da comunidade.
Mais sobre acessibilidade na educação
Práticas recomendadas de acessibilidade em todos os tipos de comunicação
Não importa se é por e-mail ou no Facebook, essas práticas recomendadas de acessibilidade facilitam o processo de tornar as mensagens mais acessíveis.
- Escreva uma mensagem simples. Deixe as frases curtas. Use palavras, ou combinações de palavras, com 1 a 2 sílabas quando for possível. Use contrações. Use ferramentas como o Hemmingway Editor para medir a legibilidade de seu texto.
- Não use somente estilos de fonte ou cores para indicar importância! Quando precisar dar dicas visuais importantes, lembre-se de usar uma alternativa acessível. Use um ponto de exclamação no final de sua frase se for importante. Os leitores de tela destacam pontos de exclamação e de interrogação na entonação. Isso quer dizer que a ferramenta não lerá “ponto de interrogação” — ela lerá em tom de questionamento conforme lê uma pergunta em voz alta.
- Inclua textos alternativos em suas imagens. Você não precisa dizer "Imagem de", pois as ferramentas auxiliares já sabem que se trata de uma imagem. Seja conciso, claro e descritivo. Não use o mesmo texto alt para todas as imagens, como "Imagem ilustrando o texto associado". Não faz sentido e gera confusão.
- Adicione legendas quando não puder acrescentar textos alternativos nas imagens. Se não puder acrescentar textos alternativos em suas imagens, faça questão de que o texto transmita toda a informação sem depender da imagem.
- Crie links descritivos. Cada link deve descrever o que o usuário encontrará ao clicar nele. Evite usar frases genéricas como "clique aqui" ou "veja mais". Endereços da Web ou URLs não são considerados informativos e não devem ser usados. Em vez disso, deixe o texto descritivo.
- Torne seus anexos acessíveis. Siga as mesmas práticas recomendadas para tornar seus anexos acessíveis. Para saber mais, consulte Acessibilidade na Blackboard.
- Inclua legendas ocultas ou transcrições em seus vídeos. Forneça um link para a transcrição caso seu vídeo não inclua legendas ocultas.
- Experimente ouvir a mensagem para ter certeza de que está tudo certo. Use as ferramentas de “text-to-speech” disponíveis na maioria dos dispositivos para ouvir sua mensagem antes de enviá-la.
Acessibilidade nas redes sociais
Redes sociais nem sempre são acessíveis. Navegar por elas pode ser desafiador para os usuários com leitores de tela e o conteúdo nem sempre usa cabeçalhos, textos alternativos para imagens ou legendas ocultas. Isso não significa que você não pode usar redes sociais. É lá que seu público está. Garanta que seu conteúdo seja o mais acessível possível para alcançar todo o seu público.
Siga as práticas recomendadas de acessibilidade para todo o conteúdo que produzir e essas dicas ao usar o Facebook ou o Twitter.
- Forneça um texto alternativo para todas as fotos e imagens que publicar.
- Forneça um link para transcrições quando postar vídeos.
- Diga ao público o que tem no tweet. Se o tweet tiver foto, vídeo ou áudio, use estes prefixos no início da publicação.
- Fotos: [FOTO]
- Vídeos: [VÍDEO]
- Áudio: [ÁUDIO]
- Coloque hashtags e menções no final do tweet.
- Use o padrão CamelCase nas hashtags. Inicie cada palavra com letra maiúscula nas hashtags. Por exemplo, #AcessibilidadeNaBlackboard
- Evite um linguajar que possa causar dúvida ou estranheza quando lido por leitores de tela.