You can set where messages will be sent based on the type of message.

Set delivery preferences

  1. From the Blackboard Communications HQ interface menu, select Settings > Global Settings.
  2. Select the Delivery Preferences link.
  3. Set the preferences for each of the delivery methods:
    • Check all the message types that will be sent to the delivery method. Examples include Emergency, Attendance, Balance, Survey, and Other.
    • Check the Required line if the category must be sent to the delivery method.
    • Check the Fallback line if you want to ensure a backup phone number, SMS line, or email address is used when the first does not reach the individual.
  4. To add more communication type, select the Add a Label icon next to a specific label.

    Use this feature to add primary phone numbers, work numbers, or mobile numbers.

    • Type the New label for phone/SMS/email.
    • Select Add.
    • Set the preferences for the new communication type in each category.
  5. Select Save when finished.