‘Reply to Email’ feature for Messages – 3900.95
Blackboard Learn SaaS
Ultra Experience
Impact: Administrators
Related Topic: Messages
We aim to support institutions' specific policies and procedures about email communications. To help, administrators can now control how users interact with Messages sent as emails. When allowed, users can reply to Messages sent as an email.
There are two new settings for Ultra Messages:
- Allow email replies to messages from non-students/non-participants (instructors/leaders, administrators)
- Allow email replies to messages from students/participants
When drafting the message, instructors may choose whether they want to allow replies. When selected, replies from students will be directed to the instructor's email address registered in the system. Allowing replies helps interactions to be more efficient and will foster smoother communication.
Image 1. Messages for Organizations and Courses configuration from Administrator Tool Panel
For administrators: By default, both settings are deselected. This setting can be selected for students, non-students, or both.