Learn Ultra troubleshooting item
Category Keywords Question or issue Troubleshooting suggestion
General issues Troubleshooting Support

How do I contact Blackboard support?

This is handled at the Institutional level, please reach out to your Blackboard System Adminstrator(s) or local support team.

Find out your institutions Help Desk providing your University's name

General issues Error message What do I do if I (or one of my students) encounter an error stating "Sorry your name is not on the list" or "Oops! Something went wrong"?

You will typically need to contact your Institution's System Administrator. If you are presented with a 'session debug code' link, please select it and then select 'request log code'. This will provide you with a unique error id that you can share with your Support Team as it will be very helpful in getting your issue resolved.

General issues Converting Courses from Original View to Ultra View Will Original discussion boards dopy over to Ultra courses?

Yes, however the location of the Discussions are in a different place, if you had a direct link to the Discussions/Forums in your Course Content, it will lead to a blank page. Have your users go to the Course Discussions instead.

General issues Converting Courses from Original View to Ultra View Can I use my old tests?

It depends, many (but not all) of the Original View question types are supported in Ultra. For a complete list, please refer to the 'question types' section of the Tests creation page.

Learn more on test creation

General issues Enrollments How do I add users to my Course?

On the Roster page, access a person's menu. Select Edit member information to open the Member Information panel. You can change anyone's role, deny access to your course, or remove a person from your course. Your institution controls what you can do.
In the panel, you can also update your personal information. Your changes are reflected in your profile and throughout the system. Students can edit their information in the same way.

Learn more on course enrollment

General issues Password How do I change my password?

Your instituion controls whether or not you will have the ability to change your password. Additional, if your Instution uses Single Sign On, your password may need to be changed via an external system. Please reach out to your System Adminsitrator for claification.

General issues Collaborate How do I access recordings?

Collaborate is not part of Anthology anymore. You can learn more about it in its new Class page.

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