Session menu

  1. On the main page, go to the Open Session Menu button.
  2. Spacebar or select Open Session Menu button to open the Session Menu dialog.
  3. Go the Session Menu dialog, the following features become available:
    • Heading with the name of the Collaborate meeting
    • List containing:
      • Start recording button (moderator role only) button that generates a Session being recorded or Recording has stopped alert
      • Use your phone for audio button that toggles to display a text description with the session phone number and PIN After you have selected to use your phone you won't be able to return to using the computer’s audio controls. This is a bug all users are experiencing.
      • Report an issue button that opens Report an Issue on the My Settings tab in the Collaborate panel
      • Tell me about Collaborate pop up button that opens a menu with Introduction to Collaborate and Learn about private chat options
      • Blackboard Collaborate Help link that opens the Collaborate Ultra Help for your role in a new browser tab
      • Privacy Policy link that opens the Blackboard Privacy Statement in a new browser tab
      • Leave Session button in the footer that opens a dialog for providing feedback or allows you to continue to leave the session

Tell me about Collaborate – Introduction to Collaborate

  1. From the Tell me about Collaborate pop-up, go to the Introduction to Collaborate button.
  2. Spacebar or select Introduction to Collaborate button to open first of three dialog windows.
    1. Dialog 1 text: From the Session menu you can record a session, use your phone for audio, find help, and leave the session. You can also access this tutorial later.
    2. Dialog 2 text: Find chat, attendees, sharing options and settings in the Collaborate panel.
    3. Dialog 3 text: Turn on your audio and video, set your status or raise your hand using the Control panel.
  3. Go to and Spacebar or select Next button to open the next dialog window.
  4. Go to and Spacebar or select Previous button to go to the previous dialog window.
  5. Go to and Spacebar or select Close button to close the Session Menu panel.
  6. In the last dialog window, go to the Start audio and video setup button to setup your audio and video.

    Each browser has a different process for accessing the microphone and video on your computer.

Tell me about Collaborate – Learn about private chat

  1. From the Tell me about Collaborate pop-up, go to the Learn about private chat button.
  2. Spacebar or select Learn about private chat button to open first of four dialog windows.
    1. Dialog 1 text: Start messaging other attendees by accessing chat in the Collaborate panel.
    2. Dialog 2 text: Use the "Everyone" channel to send messages to all attendees in the session.
    3. Dialog 3 text: Find someone to chat with using the search field on the chat panel.
    4. Dialog 4 text: You can create a private chat with an individual attendee by accessing the attendee controls menu.
  3. Go to and Spacebar or select Next button to open the next dialog window.
  4. Go to and Spacebar or select Previous button to go to the previous dialog window.
  5. Go to and Spacebar or select Close button to close the Session Menu panel.

Leave Session

  1. Spacebar or select Leave Session button in the Session Menu dialog to open the Leave Session dialog.
  2. When the Leave Session dialog opens, focus is placed in the Oops, take me Back! button. Spacebar or select Oops, take me Back! button goes back to the main page of the Collaborate meeting.
  3. Navigate the page. There is a heading to a survey that asks How was the audio and video during your session?
  4. To skip the survey, go to the Skip link.
  5. To respond to the survey, select one of the following radio buttons with the arrow keys or select Poor, Fair, Good, Very Good, or Excellent.
    • Poor, Fair, or Good opens a list of additional questions under the heading What types of issues did you have?
    • Very Good or Excellent automatically enables the Submit and Exit button. Spacebar or select Submit and Exit button triggers a du-dunk sound alert and the heading “You’ve left the session and can close your browser window.” to display, notifying that you have successfully left the session

Leave Session – What types of issues did you have?

  1. After selecting the Poor, Fair, or Good radio button, go to the heading What types of issues did you have?
  2. Go to either the heading I had audio problems or the heading I had video problems.
  3. Under the I had audio problems, go to the list and use Spacebar or select select one or all of the following checkboxes:
    • I couldn’t hear others
    • Others couldn’t hear me
  4. Under the I had a video problems, go to the list and use Spacebar or select to select one or all of the following checkboxes:
    • I couldn’t see others
    • Others couldn’t see me
  5. If you had neither audio nor video issues, go to the text I had a different problem.
    • Spacebar or select I had a different problem button to enable the Describe your issue (max 1000 characters). edit field.
    • Go to and enter your issue in the Describe your issue edit field.
  6. After you have completed the survey, go to the Submit and Exit button Spacebar or select Submit and Exit button to leave the session.
  7. A du-dunk sound alert and the heading “Thanks for helping us make Blackboard Collaborate even better!” with secondary text message “You’ve left the session and can close your browser window.” are used to notify you have successfully left the session.

Leave Session – Skip Survey

  1. To bypass the survey, go to and Enter or select Skip link to logout.
  2. A du-dunk sound alert and the heading “You’ve left the session and can close your browser window.” are used to notify you have successfully left the session.