이 페이지에는 잠재적인 Learn Ultra 문제와 그 해결 방법에 대한 목록이 포함되어 있어 정상적으로 작동하지 않을 때 Learn Ultra를 진행하는 데 도움이 됩니다.
Learn Ultra 문제 해결
Learn Ultra에 나타나는 알려진 문제와 해당 해결 방법의 개요로, 정상적으로 작동하지 않을 때 진행하는 방법과 Learn Ultra에서 제공하는 기능을 더 잘 활용하는 방법에 대한 의사 결정을 내리는 데 도움이 됩니다.
새로운 기능 정보가 게시되는 경우 이메일로 업데이트 내용을 받아보려면 이 페이지를 팔로우하십시오.
일반적인 문제 및 기타 관련 링크로 이동
기능 목록을 필터링하여 쉽게 찾아볼 수 있습니다.
| Category | Keywords | Question or issue | Troubleshooting suggestion |
| General issues | Troubleshooting Support | How do I contact Blackboard support? | This is handled at the Institutional level, please reach out to your Blackboard System Adminstrator(s) or local support team. Find out your institutions Help Desk providing your University's name |
| General issues | Error message | What do I do if I (or one of my students) encounter an error stating "Sorry your name is not on the list" or "Oops! Something went wrong"? | You will typically need to contact your Institution's System Administrator. If you are presented with a 'session debug code' link, please select it and then select 'request log code'. This will provide you with a unique error id that you can share with your Support Team as it will be very helpful in getting your issue resolved. |
| General issues | Converting Courses from Original View to Ultra View | Will Original discussion boards copy over to Ultra courses? | Yes, however the location of the Discussions are in a different place, if you had a direct link to the Discussions/Forums in your Course Content, it will lead to a blank page. Have your users go to the Course Discussions instead. |
| General issues | Converting Courses from Original View to Ultra View | Can I use my old tests? | It depends, many (but not all) of the Original View question types are supported in Ultra. For a complete list, please refer to the 'question types' section of the Tests creation page. |
| General issues | Enrollments | How do I add users to my Course? | On the Roster page, access a person's menu. Select Edit member information to open the Member Information panel. You can change anyone's role, deny access to your course, or remove a person from your course. Your institution controls what you can do. |
| General issues | Password | How do I change my password? | Your instituion controls whether or not you will have the ability to change your password. Additional, if your Instution uses Single Sign On, your password may need to be changed via an external system. Please reach out to your System Adminsitrator for claification. |
| General issues | Collaborate | How do I access recordings? | Collaborate is not part of Anthology anymore. You can learn more about it in its new Class page. |
Learn 채택 툴킷 및 Ultra로 원활하게 전환하는 방법에 대해 자세히 알아보십시오.
