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Category | Keywords | Question or issue | Troubleshooting suggestion |
General issues | Troubleshooting Support | How do I contact Blackboard support? | This is handled at the Institutional level, please reach out to your Blackboard System Adminstrator(s) or local support team. Find out your institutions Help Desk providing your University's name |
General issues | Error message | What do I do if I (or one of my students) encounter an error stating "Sorry your name is not on the list" or "Oops! Something went wrong"? | You will typically need to contact your Institution's System Administrator. If you are presented with a 'session debug code' link, please select it and then select 'request log code'. This will provide you with a unique error id that you can share with your Support Team as it will be very helpful in getting your issue resolved. |
General issues | Converting Courses from Original View to Ultra View | Will Original discussion boards copy over to Ultra courses? | Yes, however the location of the Discussions are in a different place, if you had a direct link to the Discussions/Forums in your Course Content, it will lead to a blank page. Have your users go to the Course Discussions instead. |
General issues | Converting Courses from Original View to Ultra View | Can I use my old tests? | It depends, many (but not all) of the Original View question types are supported in Ultra. For a complete list, please refer to the 'question types' section of the Tests creation page. |
General issues | Enrollments | How do I add users to my Course? | On the Roster page, access a person's menu. Select Edit member information to open the Member Information panel. You can change anyone's role, deny access to your course, or remove a person from your course. Your institution controls what you can do. |
General issues | Password | How do I change my password? | Your instituion controls whether or not you will have the ability to change your password. Additional, if your Instution uses Single Sign On, your password may need to be changed via an external system. Please reach out to your System Adminsitrator for claification. |
General issues | Collaborate | How do I access recordings? | Collaborate is not part of Anthology anymore. You can learn more about it in its new Class page. |
Category | Keywords | Question or issue | Troubleshooting suggestion |
Accessibility | Accessible content | How do I make sure my content is accessible to my students |
Improve the accessibility of your course content. Blackboard Ally works seamlessly with your Learning Management System (LMS)to gauge the accessibility of your content. Ally provides guidance and tips for lasting improvements to your content accessibility... Learn more on accessible content using Blackboard Ally |
Category | Keywords | Question or issue | Troubleshooting suggestion |
Assignments | Gradebook error message | Why do I get an error message when I attempt to access the Gradebook ( but other Instructors, Graders, and System Admins can)? | One or more of the Gradebook columns may have corrupted data. If only one Instructor is having this problem, it may be related to the delegated grading settings. Please get a session debug code if possible and reach out to your System Administrator. |
Category | Keywords | Question or issue | Troubleshooting suggestion |
Course content | Add folder Add module Move folder Move module | Why can't I add a sub-folder to my Course Content? Why can't I move one Content Folder/Module into another Content Folder/Module? | Organize with folders. You can create two levels of folders to organize your content. Students can navigate easier when they don't have to search for materials. Optionally, add folder descriptions to help students understand what content you've included in them. After you already have two levels of folders, you can't create a third level or upload a folder into the second-level folder. |
Course content | Save error Saving new content | Why won't Blackboard save my answers? | This could mean several different things:
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Course content | Adaptive Release | How do I use Adaptive Release? | On the Course Content page, you can access the visibility setting for each item and folder in your content list. In the visibility menu, select Conditional availability to open the item's panel... |
Course content | Math Editor | How do I use the Math Editor in Blackboard? | Wherever you can add and format text in your course, you can launch the math editor to create mathematical formulas. The math editor is written by WIRIS and based on standards like MathML for internal representation and the PNG image format for displaying formulas. The math editor is based on Javascript and runs on any browser and operating system, including smartphones and tablets... |
Course content | Create test Edit test | How do I create, edit or deploy a test? | Tests are always available to instructors but anonymously submitted surveys aren't supported at this time. |
Course content | Create banner | How do I create a banner for my course? | As an instructor, you and administrator users can upload an image to be the thumbnail in the Courses page at Base Navigation. It can be also the internal Course Banner inside your Ultra courses... |
Category | Keywords | Question or issue | Troubleshooting suggestion |
Grading | Set up Gradebook Gradebook in Learn Ultra | How to set up the Gradebook in Blackboard Ultra? | In the Gradable Items list or student grid view of the gradebook, you can set up the overall grade. The overall grade is a calculated item that you build to show students a running tally of all the items that you grade and post... |
Grading | Calculated column | Calculated column? | You can easily add calculations to your course gradebook. A calculation is a formula that produces a numerical result used to view or assign grades, usually based on other graded items. You can create your own formulas and use common arithmetic operations, including addition, subtraction, multiplication, and division, and use group operators (parentheses)... |
Grading | Enter grades Start grading Start with Gradebook | How to enter grades? | You can choose where you want to start grading! In the list where your name appears, you have immediate access to all your grading tasks on the global Grades page. In a course, you can access the course gradebook on the navigation bar. You can see who has made submissions and start grading. You're also alerted in the activity stream when student submissions are ready for grading... |
Grading | Feedback for students Feedback for learners | Feedback to learner? | You can assign, edit, and post grades from three locations:
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Grading | Feedback for students See feedback | How to see feedback? | Open an attempt. On the Submission page, select the feedback icon to open the feedback panel. The panel remains in place as you scroll through the assignment and add overall feedback and a grade... |
Grading | Download files Download assessments Download assignments | How to download all files? | To accelerate your grading process, you can download students' assessment submissions and view them offline. You can download all or only selected submissions as a single ZIP file. Unzip or expand the file to view the contents. Each submission is saved as a separate file with each student's username... |
Grading | Copy test Copy content | How to copy tests from one Course to another? | Creating content for your courses takes time and thoughtful planning. If you teach multiple courses that use similar content, you may want to copy content items and folders between courses to help save time. In the Ultra Course View, you can copy content from other courses you teach so you don't have to start with a blank slate... |
Grading | Rubrics Grading with rubrics | How do I use rubrics for grading? | A rubric is a scoring tool you can use to evaluate graded work. When you create a rubric, you divide the assigned work into parts. You can provide clear descriptions of the characteristics of the work associated with each part, at varying levels of skill. |
Grading | Calculated formula | Why is my calculated formula not returning the results that I expect? | If the formula isn't valid, an inline error message appears next to Validate. Problems in your formula are highlighted in red in the right pane... |
Grading | Attendance | How do I take attendance? | Many instructors who teach face-to-face and blended courses use attendance data as part of their students' overall grades. Also, some institutions and programs have attendance policies that require instructors to track the number of class meetings students have missed.
For each class meeting, you can mark whether a student is present, late, absent, or excused. The attendance records for each student appear in a single column next to other grades. On the Attendance page, profile pictures appear so you can easily identify students. |
Category | Keywords | Question or issue | Troubleshooting suggestion |
Interaction with students | Discussions Create discussion | How do I create or edit discussions and posts? | Online discussions provide unique benefits. Because students can take time to think before they post ideas, you may see more thoughtful conversations. You can observe as students demonstrate their grasp of the material and correct misconceptions. You can extend your office hours and reach students more often during the week so that learning is continuous... |
Interaction with students | Email Email students | How do I email my class? | The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail or Outlook. You can send email to individual users or to groups of users... |
Interaction with students | Accommodations Students with special needs | How do I make accommodations for students? | You can set accommodations for individual students. You can exempt students from assessment due dates or time limits. Use accommodations to help students progress in the course even though they may have difficulty with some requirements. |
Interaction with students | Announcements | How do I create announcements for my class? | Announcements are an ideal way to post time-sensitive information critical to course success. Add announcements for these types of course activities:
You can add, edit, and delete announcements from the Announcements page. When you add an announcement, you can also send it as an email to students in your course. Students receive the announcement even if they don't log into your course... |
Category | Keywords | Question or issue | Troubleshooting suggestion |
Progress Tracking | Analytics Tracking | How can I track student progress in my course? | Progress Tracking is a feature that provides you with information about what students have completed in your course, as well as what content they've accessed. Learn more about Progress Tracking and Student Progress Reports |
Course Activity Report | Analytics Activity | How can I learn how students are engaging with my course? | The Course Activity Report helps you understand how well your students are performing and how much they are interacting with your course. The Course Activity Report provides you with ways to track grades, missed due dates, hours in course, last access date, and days of inactivity. |
Learn 채택 툴킷 및 Ultra로 원활하게 전환하는 방법에 대해 자세히 알아보십시오.