このページには、Learn Ultraの潜在的な問題とその回避策のリストが記載されています。何かが期待どおりに動作せず、対処方法がわからない場合に参照してください。
Learn Ultraのトラブルシューティング
Learn Ultraで発生する既知の問題とその回避策をまとめたこのリストは、期待どおりに動作しない場合にどう対処すべきか、またLearn Ultraの機能をより有効に活用するにはどうすればよいかを判断するための指針として役立ちます。
このページの手順に従って、新機能情報が公開されるとEメールでお知らせが届くように設定する
一般的な問題とその他の関連リンクに進む
調べやすくするために、機能のリストをフィルタリングします。
| Category | Keywords | Question or issue | Troubleshooting suggestion |
| General issues | Troubleshooting Support | How do I contact Blackboard support? | This is handled at the Institutional level, please reach out to your Blackboard System Adminstrator(s) or local support team. Find out your institutions Help Desk providing your University's name |
| General issues | Error message | What do I do if I (or one of my students) encounter an error stating "Sorry your name is not on the list" or "Oops! Something went wrong"? | You will typically need to contact your Institution's System Administrator. If you are presented with a 'session debug code' link, please select it and then select 'request log code'. This will provide you with a unique error id that you can share with your Support Team as it will be very helpful in getting your issue resolved. |
| General issues | Converting Courses from Original View to Ultra View | Will Original discussion boards copy over to Ultra courses? | Yes, however the location of the Discussions are in a different place, if you had a direct link to the Discussions/Forums in your Course Content, it will lead to a blank page. Have your users go to the Course Discussions instead. |
| General issues | Converting Courses from Original View to Ultra View | Can I use my old tests? | It depends, many (but not all) of the Original View question types are supported in Ultra. For a complete list, please refer to the 'question types' section of the Tests creation page. |
| General issues | Enrollments | How do I add users to my Course? | On the Roster page, access a person's menu. Select Edit member information to open the Member Information panel. You can change anyone's role, deny access to your course, or remove a person from your course. Your institution controls what you can do. |
| General issues | Password | How do I change my password? | Your instituion controls whether or not you will have the ability to change your password. Additional, if your Instution uses Single Sign On, your password may need to be changed via an external system. Please reach out to your System Adminsitrator for claification. |
| General issues | Collaborate | How do I access recordings? | Collaborate is not part of Anthology anymore. You can learn more about it in its new Class page. |
Learn導入ツールキットの詳細と、Ultraへの移行を円滑にする方法。
