Learning the basics!

Before configuring the Community Engagement solution, and before sending out messages, you need to log into your school's Blackboard Communications HQ website. This website allows you to setup account preferences, send messages to district and school community members, and view reports.

Your Blackboard representative will provide you with the web address, your login name, and password.

Supported browsers

Blackboard uses the latest technology for desktop and mobile apps. Currently, the following browsers are supported for the Community Engagement solution.

Browser Supported Desktop Browser Versions
Chrome 49+
Firefox 45+
Internet Explorer 11
Safari 8+

Log into Communications HQ

  1. Open a web browser and type the school or district's Blackboard web address.
  2. Type your Login ID and Password (case sensitive).
  3. Type the Username and Password provided by the school.
    Depending on your school's settings, you may also be able to login through your Facebook or Google Gmail account. If multiple user accounts associated with the Google email address, you will need to select the account you want to open.
  4. Select Log In.

As an administrator, you have the capability to view the Blackboard Communications HQ interface through another user's view.

Moving around

The Home page brings the following functionality right to your fingertips:

  • Ability to send messages.
  • Send a text to download the app version of Blackboard Communications HQ to your mobile device.
  • Review information regarding messages sent, app downloads, bad phone/emails, and social followers.
  • View system status.
  • View release notes.
  • See upcoming webinars.
  • Checkout the latest Tips and Tricks, which are best practices and advanced training videos.

The Messages page allows you to send messages to members of your district and school community, including parents, students, and teachers.

For districts and schools with Blackboard Social Media Manager, the Social tab to track your Facebook and Twitter accounts, allowing to respond to messages in one central location.

The Accounts page allows you to access the accounts of different users available in the districts and schools to update passwords and contact information.

The Reports page allows you to view reports based on account data, messages sent, social media analytics, and system statistics.

The Settings page allows you to configure your Community Engagement solution to suit your district's needs.

The Account Search available in the menu allows you to locate any user account by ID, name, phone number (including text/SMS number), or email address.

For districts and schools with Blackboard Web Community Manager, the universal menu bar will be available next to the Account and Sign Out options. The universal menu bar will allow you to toggle between your online websites and the Community Engagement solution.