The Ways to Call Into A Session

If offered by your institution, you can use the telephony feature to communicate with other users.

Mobile device users, who are using the Blackboard Student or Blackboard Instructor app to connect to a session, can't use the teleconference dial-in simultaneously with the app audio for communication during the session.


Call into a session

Up to 25 attendees can call into a session from the phone. If the maximum number of dial-in attendees has been reached, nobody else can call in.

There is more than one way to call into a Collaborate session with dial-in available.

  • From in the session: If you have joined a session on a browser and want to use your phone for audio, open the Session menu and select User your phone for audio. Call the number listed and enter the temporary personal identification number (PIN). With this personal PIN, you appear as yourself in the session. To learn more, see Use your phone for audio while in a session.

    This PIN is associated with your personal account. Don't share it with anyone.

  • From the list of sessions: Select the name of the session you want to call into. Select the Anonymous dial-in information from the menu. Your device calls into the session. You appear as an anonymous caller to other attendees in the session. To learn more, see Anonymous dial-in.
  • From dial-in information sent to you: Call the number and enter the Anonymous dial-in PIN sent to you. You appear as an anonymous caller to other attendees in the session. To learn more, see Anonymous dial-in.

Need a number different from the one provided? Jump to International Telephone Conference Numbers.


Mute and unmute your phone

Select *6 on your device keypad to mute and unmute your phone.

This also works if a moderator mutes you or all attendees in the session. Select *6 to be heard.


Use your phone for audio while in the session

If you have joined a Collaborate session on a browser, you can choose to use your phone for audio.

If you want to call into the session without joining on a browser, see Anonymous dial-in.

Open the Session menu and select Use your phone for audio. Call the number listed and enter the temporary personal identification number (PIN).

This temporary PIN is associated with your personal account. It helps the session identify you. When you enter this PIN, the audio from your phone is paired with your profile picture. This helps everyone keep track of who is speaking.

Don't share your personal PIN with anyone. It only works for you and only in the current session. You are not able to use the PIN in another session or share your PIN with another user. Personal PINs stop working when the session ends.

As long as you have the session open in your browser, you have access to all the session tools. Your microphone changes to a phone. Others see a phone icon by your name in the Attendees panel.

You aren't muted when you first call in. Everybody can hear you immediately. Turn your audio on and off in your browser by selecting the phone icon.

With your keyboard, press Alt + M to turn your phone audio on and off. You can still use the mute on your phone. Just make sure the audio is turned on in your browser, if you want others to hear you. Moderators can also mute attendees anytime during the session. You are notified, if a moderator has muted you.

You can close your browser after you dial-in and still hear the session and talk. You aren't able to chat or share anything without the session open in a browser.

What happens if I hang up my phone?

If you hang up your phone without leaving the session, you are still connected to the session. You start using our device microphone instead.

What happens if I close my browser?

If you close your browser, you can still hear the session and talk. You aren't able to chat or share anything without the session open in a browser.

You are identified in the Attendees panel as phone only. This means other attendees can't chat privately with you.

Can I still share my video if I am using my phone?

Yes. If your browser is open, you have access to all the same tools in your session. You can share video, participate in chat, share content if you have moderator permissions, and so on.

How do I leave a session completely when on my phone?

To leave a session completely, select Leave Session at the top of your screen. Your phone audio is automatically disconnected from the session. You can no longer hear anything. All that's left to do is hang up your phone.

Why don't I get a number when I select Use your phone for audio?

Up to 25 attendees can call into a session from their phone. If the maximum number of attendees has been reached, additional attendees are not given a phone number to call.


Anonymous dial-in

With Anonymous dial-in, you can join the session by phone only. You don't need to join the session on a browser.

Anybody can use the same Anonymous dial-in. When you use Anonymous dial-in, your phone is not paired with your account or session profile picture. You appear in the session as an anonymous caller to other attendees.

If you want your audio paired with your profile picture and video in the session, see Use your phone for audio while in a session.

Can I still use session tools like chat with Anonymous dial-in?

You must join the session from a browser to use session tools.

If you use Anonymous dial-in and join a session in a browser, you appear in the session twice: as an anonymous caller and as the name you used when you joined the session on your browser.

Anyone can use the same Anonymous dial-in, so your phone is not paired with your account or session profile picture. If you want your audio paired with your profile picture and video in the session, see Use your phone for audio while in a session.

Why is the Anonymous dial-in not working?

There are two reasons why you can't call in with the Anonymous dial-in.

  • The teleconference service is full. Up to 25 attendees can call into a session from the phone. If the maximum number of dial-in attendees has been reached, nobody else can call in. You'll need to join the session from your browser instead.
  • You are the only one in the session. There needs to be at least one attendee in the session on their web browser before you can call in. If you can't call in, wait a few minutes and try again.

Numéros de téléphone de téléconférence

Service de téléconférence

avec la téléphonie intégrée, vous n'avez pas besoin de disposer de votre propre fournisseur de téléconférence. Le service de téléconférence est fourni par Blackboard Collaborate. Les numéros de téléphone et les codes secrets des téléconférences sont automatiquement générés lors de la création d'une session. Tout le monde peut composer le numéro de la session et initialiser la connexion entre la session et la conférence (établir le pont de téléconférence).

Nous fournissons un numéro de la Virginie (États-Unis) pour les États-Unis et le Canada, un numéro britannique pour l'Europe et un numéro de Sydney pour l'Australie. Des frais d'appels internationaux et longue distance peuvent être facturés.


Numéros de téléphone de téléconférence

Les numéros de téléphone des téléconférences sont automatiquement générés lors de la création d'une session. Tout le monde peut composer le numéro de la session et initialiser la connexion entre la session et la conférence (établir le pont de téléconférence).

Nous fournissons un numéro de la Virginie (États-Unis) pour les États-Unis et le Canada, un numéro britannique pour l'Europe et un numéro de Sydney pour l'Australie.

Les administrateurs qui utilisent une instance de Collaborate hébergée dans les centres de données européens ou australiens peuvent demander que l'un des numéros suivants soit le numéro par défaut pour leur groupe de connexion Collaborate. Ainsi, l'autre numéro pour toutes les sessions associées à ce groupe de connexion s'affiche. Envoyer une demande sur Behind the Blackboard (disponible en anglais uniquement).

Si vous avez besoin d'un numéro différent de celui indiqué dans votre session Collaborate, utilisez l'un de ces autres numéros à la place.

Votre numéro d'identification personnel (code PIN) ne change pas. Utilisez le code PIN fourni dans la session avec le nouveau numéro.

Des frais d'appels internationaux et longue distance peuvent être facturés.

Numéros de téléconférence internationaux
PaysRégion/VilleNombre
Centre de données australien
AustralieSydney

Numéro par défaut pour le centre de données australien

+61 2 8520 1004
AustralieAdélaïde+61 8 7100 1859
AustralieBrisbane+61 7 3188 2549
AustralieDarwin+61 8 7905 7043
AustralieMelbourne+61 3 8362 3382
AustraliePerth+61 8 6225 2653
ChineBeijing+86 (10) 5822-4426
JaponTokyo+81 3-4540-0931
SingapourNational+65 3163 8037
Corée du SudNational+82 7047844326
Nouvelle-ZélandeAuckland+64 9 801 0547
Centre de données européen
Royaume-UniNational

Numéro par défaut pour le centre de données européen

+44 20 33189610
BahreïnNational+973 1619 7528
FinlandeNational+358 75 325 25 47
FranceNational+33 9 77 55 44 57
Pays-BasNational+31 85 2084955
EspagneNational+34 911 235 756
SuèdeNational+46 108 887 439
Centre de données aux États-Unis et au Canada
États-UnisÉtats-Unis (Virginie)(571) 392-7650
Canada

États-Unis (Virginie)

(571) 392-7651