This page contains a list of potential Learn Ultra issues and their workarounds to help you move forward with Learn Ultra, when things don't work quite as expected.
Learn Ultra Troubleshooting
A compendium of known issues appearing in Learn Ultra and their workarounds that will help you and guide your decision making on how to move forward when things don't quite behave as you expect, and how to better take advantage of what Learn Ultra has to offer.
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Move forward to Common issues and other relevant links
Filter the list of features to ease your research.
| Category | Keywords | Question or issue | Troubleshooting suggestion |
| Assignments | Gradebook error message | Why do I get an error message when I attempt to access the Gradebook ( but other Instructors, Graders, and System Admins can)? | One or more of the Gradebook columns may have corrupted data. If only one Instructor is having this problem, it may be related to the delegated grading settings. Please get a session debug code if possible and reach out to your System Administrator. |
Learn more about the Learn Adoption Toolkit and how to smooth your transition to Ultra.
Common issues
Make my course available
Forgot my password
I'm new. Where do I start? (Blackboard Learn Ultra Basics)
Set up course discussions
Check your browser
How do I take attendance?
Can I record feedback for my students?
Troubleshooting issues (filter by topic)
Web Folders and Shared Locations
Add SCORM Packages
Add content from external sources
