Internet Explorer Security Zones and Compatibility View

Last modified
19:05, 4 Jul 2015

Common Issue with Internet Explorer - Not Logged In

Some Blackboard Learn users using Microsoft's Internet Explorer browser may encounter a "Not Logged In" error when attempting to access Cloud features such as Profiles if their browser is not configured to have both the Cloud server and their Learn installation server in the same Security Zone. This error occurs even though the user is successfully logged in to Blackboard Learn at their institution.

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The configuration of Security Zones is a unique feature of Internet Explorer. Users of the other supported browsers for Blackboard Learn do not have this issue. To learn more about supported browsers, see the Browser Support Policy topic in this section.

This problem is easy to correct, but it must be done in the individual browser. The following sections provide directions for several versions.

Common Issue with Internet Explorer - Profile Not Found

Some Blackboard Learn users using Microsoft's Internet Explorer browser may encounter a "Profile Not Found" error when attempting to access the Profiles feature in particular if their browser is configured to show either their Learn installation server or the Cloud server in Compatibility View mode. This error occurs even though the user is successfully logged in to Blackboard Learn at their institution.

ProfileNotFound.png

The Compatibility View mode is a unique feature of Internet Explorer. Users of the other supported browsers for Blackboard Learn do not have this issue. To learn more about supported browsers, see the Browser Support Policy topic in this section.

This problem is easy to correct, but it must be done in the individual browser. The following sections provide directions for several versions.

Configuring Internet Explorer Security Zones for Blackboard Learn and Cloud

  1. From the Tools menu, select Internet Options. In Internet Explorer versions 9 and 10, you access this menu by clicking on the "sprocket" icon under the search bar. In version 8, you access this menu by clicking on the word "Tools" in the same location. The following steps are identical for all versions.
  2. Select the Security tab in the Internet Options dialog box.
  3. Select Trusted Sites (the green check mark icon).

  4. Add *.cloud.bb to the Trusted Zone if it is not already added.

  5. Add your Blackboard server address to the Trusted Zone if it is not already added.
  6. Close the Trusted Sites dialog box.
  7. Click OK to close the Internet Options dialog box.

Click the images below to expand.  

Internet Explorer Version 8

ie8ux.pd.local-2.png

Internet Explorer Version 9

ie9ux.pd.local.png

Internet Explorer Version 10

ie10ux.pd.local.png

Configuring Compatibility View Settings for Blackboard Learn and Cloud

  1. From the Tools menu, select Compatibility View Settings. In Internet Explorer versions 9 and 10, you access this menu by first hitting the Alt key to make the menu bar visible. In version 10 on Windows 8 OS, you must be in Desktop mode. In version 8, you access this menu by clicking on the word "Tools" underneath the Search box. The following steps are identical for all versions.
  2. Review any sites in the Websites you've added to Compatibility Viewlist.
  3. If there are any cloud.bb sites or your Blackboard Learn site on the list, select them and click Remove.

  4. If your Blackboard Learn site is in your Intranet Security Zone, clear the Display intranet sites in Compatibility View check box.

  5. Click Close to close the Compatibility View Settings dialog box.

Click the images below to expand.  

Internet Explorer Version 8

ie8ux.pd.local_Compatibility_View.png

Internet Explorer Version 9

ie9ux.pd.local_Compatibility_View.png

Internet Explorer Version 10

ie10ux.pd.local_Compatibility_View.png

Notes

Technically, the Security Zone issue arises if your Blackboard Learn server and the Blackboard cloud.bb server are in two different Internet Explorer Security Zones AND one of those zones is running in Protected Mode and the other zone is not running in Protected Mode. In this configuration, the cloud.bb server and the Blackboard Learn server are not able to communicate with each other to validate your session, so the cloud.bb server reports that you are not logged in.

Because of this, it is also possible to fix this issue by changing the Protected Mode setting for one of the zones (using the Security tab as described above) so that it matches the other, without necessarily changing the zone for either server, or adding either one to the Trusted Sites zone. However, this may have an impact on your browsing of other, non-Blackboard sites, or on browsing policies at your institution.

The recommended, easiest way to configure your browser to work around this issue is by adding both entries to the Trusted Sites zone as described above.

Compatibility View mode should not be needed for any feature of Blackboard Learn. With this mode set, the Cloud server is unable to communicate back to the Blackboard Learn server when it has new information.

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