Blackboard Help

Table of Contents

FAQs

Last Modified
15:16, 28 Mar 2013

Administrators: If you are linking to older versions of the help, you can maintain those links.

I can't log in to Blackboard.

Contact the computing help desk at your institution. Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with these types of questions.

If you’re not sure how to contact them, look for the technology office on your institution’s website or search the web for your institution’s name + Blackboard + help or support.

How do I change my Blackboard password?

For steps, see How to Change Your Password.

My list of courses is incorrect.

Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with specific enrollment issues. Course enrollments are handled differently by each institution. Depending on how Blackboard Learn is configured at your institution, you might have the ability to hide courses from the Course List. Click the gear icon at the top right of the course list and uncheck the box to Unselect All. That will hide the course from your view. If you are unable to do that, contact the computing help desk at your institution for assistance.

I want to drop or add a class.

Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with specific enrollment issues. Course enrollments are handled differently by each institution. Please contact your registar.

I want to access Blackboard from my iPhone, iPad, or other mobile device.

You can access Blackboard Learn on any mobile device by typing your institution's Blackboard web address in a browser. Blackboard Learn does not support the default browser on some mobile devices, such as the iPad. For a list of supported browsers and operating systems, see Browser Support.

If your institution has signed up for Blackboard Mobile Learn or Blackboard Mobile Central, you can download the appropriate app from the App Store on your mobile device. To check whether your institution has made these apps available, contact Blackboard Mobile Support or your institution's computing help desk. To learn more about Blackboard Mobile Learn and Blackboard Mobile Central, see the Blackboard Mobile Overview.

I'm getting errors or I can't open a file.

Contact the computing help desk at your institution. Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with these types of questions. If you’re not sure how to contact them, look for the technology office on your institution’s website or search the web for your institution’s name + Blackboard + help or support. For browser issues, make sure that you are using a supported internet browser and operating system.

I can't find an assignment, test, or some other piece of course content.

Contact your instructor. Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with these types of questions.

Your instructor controls the availability of tests, assignments, and other content. Sometimes your instructor has put conditions on releasing content. For example, you might have to mark a lecture as reviewed before you can access the assignment.

I can't open my assignment, test, or some other piece of course content.

Contact the computing help desk at your institution. They can help you troubleshoot and download the programs you need, if necessary. Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with these types of questions.

You may also check to make sure you are using a supported Internet browser and operating system.

I was in the middle of taking a test or writing a post when I lost everything.

Unfortunately, the information is probably lost permanently. You will need to recreate the information. If you experience problems during a test and cannot continue, contact your instructor immediately. Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with these types of questions.

Here are some reason why you might lose information that you are entering in Blackboard Learn:

  • The internet connection dropped.
  • The browser was refreshed.
  • Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time. That period of time is different from institution to institution.

The following tips can help you avoid this issue in the future:

  • Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
  • Do not refresh the browser page.
  • Do not close the browser window
  • Do not click the browser's back button.
  • If possible, write out the text in an external application and then paste it into Blackboard Learn. Working offline first ensures that your work in progress will not be lost.
  • If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.

Instructors: For steps to reset a test, see Helping Students Resolve Issues With Tests.

I have a question about an assignment or a SafeAssignment.

If you need to know where an assignment is located and in what format to submit it, contact your instructor.

For instructions on how to submit assignments in Blackboard Learn as well as a list of additional assignment FAQs, see Submitting Assignments.

For instructions on how to submit SafeAssignments, see SafeAssign.

I have a question about Turnitin.

For help with Turnitin, see the Turnitin Help Center.

I have a question about Respondus.

For help with Respondus, see the Respondus Support page.

I sent an email to my instructor. Where is it?

Blackboard Learn keeps no record of sent email. When you send an email message, you receive a copy of your email in the Inbox of your external email account. Keep a copy of important messages in case you need them at a later date.

How do I know if I have email?

Blackboard Learn keeps no record of received email. When you receive an email sent from within Blackboard, it will appear in the Inbox of your external email account. Keep a copy of important messages in case you need them at a later date.

How can I be notified about new items?

Blackboard Learn has different options to notify you when there is new content.

The first is Notifications. If notifications are available to you, manage notifications by clicking My Blackboard in the page header and then selecting Settings. From here edit notification settings to to control what information you receive and how it is delivered. You can receive notifications in the What’s New and To Do modules in Blackboard Learn, by email, and in Blackboard Mobile (if available). For more information, see Notifications.

The second is through the modules, specifically the What’s New module. This module can appear either on the My Institution tab (the main Blackboard page) or in an individual course. For more information, see What's New Module.

These options depend on how your instructor customizes your course and how your institution has personalized Blackboard. If you do not see these options, contact the computing help desk at your institution as they will be familiar with your institution's settings.

How do I change my email address?

For instructions on how to change your email address in Blackboard Learn, see How to Edit Personal Information. If you cannot change your email address, your institution does not allow you to change your email of record through Blackboard Learn. This is because Blackboard Learn shares data with other systems on campus, such as the registrar's office. In this case it is necessary to ensure that your email address is the same everywhere. Your institution will have a different way to change your email address. For more information, contact the computing help desk at your institution. If you have already changed your name or contact information through the registrar's office, your master record will be updated in your institution's database. It might take a few days to process.

I can't access Blackboard Learn or a portion of it.

For issues with access to Blackboard Learn (including connectivity and server issues), course enrollments, or browser errors, contact the computing help desk at your institution.

I'm having a problem with my course.

For issues with your course content (such as tests, assignments, and grades), contact your instructor. Blackboard does not have access to your institution's Blackboard Learn site and cannot help you with these types of questions.

I want to make a suggestion for Blackboard Learn.

You can suggest or request product changes using the Suggestion Box. This information is shared with the product design team responsible for making decisions about what to include in future releases.

Why can't I sign in to help.blackboard.com?

The ability to sign in is restricted to to Blackboard writers and editors and a handful of client contributors. Users who have not been given an account will not be able to sign in.

To provide feedback without an account, copy the topic URL and send it in an email with your comments to bblearndoc@blackboard.com. This information goes directly to the instructional design team.

I can't see the YouTube videos in help.

Make sure you are using the latest version of Adobe Flash.

How do I print something from Blackboard Learn?

Because Blackboard Learn is web-based, printing is handled through whatever internet browser you are using. Sometimes you can right-click the area that you want to print and look for a message similar to "Print This Frame." Most browsers have a Help option that can explain more about printing.

If the course content is an attached file, such as a Word document, you can open the document and print it from that program.

How do I print the Blackboard Help documentation?

To print topics, click the printer icon at the top of each page. You can create a PDF of only the topic, a section, or of a selected set of topics.

I can't find the topic I'm searching for in Blackboard Help.

If you are having trouble finding what you need when searching, try expanding or filtering your search.

Where can I find more information about Blackboard?

Use these resources to help you find the information that you need.

These resources are available in English only.

  • On Demand Learning Center: The On Demand Learning Center includes dozens of video tutorials and Getting Started Guides to help faculty and students learn how to use Blackboard Learn.

  • YouTube Blackboard Channel: You can also browse the Blackboard YouTube channel for other videos, including the "Quick Hit" videos, many of which are featured on this site.

  • Ask the Doctors: Ask the Doctors is a discussion board where users can get answers from other users. The Doctors forums are moderated by a group of client experts who can help you with a wide-range of questions.

  • Behind the Blackboard:

    • Students and Faculty can access the public portions of thise site, which provide links to various self service and community resources, including listservs. Blackboard listservs provide a quick way to get your questions answered or make your opinions known.

    • Administrators must log in to Behind the Blackboard to access information about support tickets, software downloads, and the support knowledge base.

  • Upgrade Center: Administrators can log in to the Upgrade Center to access the information and resources needed to help you make and execute a plan to upgrade to Blackboard Learn, Release 9.1.

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