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Blackboard Student Success updated Blackboard Chatbot

Continuous Delivery | Release to Production 17 Jun 2021 
New Features, Updated Features

On 17 June, Blackboard Student Success updated Blackboard Chatbot. Chatbot is included in Blackboard Learn at no additional cost, so the Learn experience has also been improved.

We’re updating Blackboard Chatbot for Learn:  

  • Search Blackboard Learn Help documentation for instructors in addition to students. 

  • Users can still ask the chatbot questions, but now they can also navigate a category hierarchy to discover common topics. 

  • The resulting help information is now previewed directly in the chat interaction. Users can click to open the full documentation from the Help site. 

  • To better support users transitioning to Ultra Course View who need more assistance, the default linked Help articles reference Ultra Course View, but users can switch as needed to the Original Course View versions of Help articles. 

  • Institutions can upgrade to our premium version of Blackboard Chatbot that expands functionality to include institution-specific branding and help resources. Now, Chatbot supports adding institutionally-specific help resources and defining a unique branded chatbot persona. 

Blackboard Chatbot currently supports English language North American SaaS environments using Base Navigation.  

The June 17 update applies to all production and test/stage environments.