The Ways to Call Into A Session

If offered by your institution, you can use the telephony feature to communicate with other users.

Mobile device users, who are using the Blackboard Student or Blackboard Instructor app to connect to a session, can't use the teleconference dial-in simultaneously with the app audio for communication during the session.


Call into a session

Up to 25 attendees can call into a session from the phone. If the maximum number of dial-in attendees has been reached, nobody else can call in.

There is more than one way to call into a Collaborate session with dial-in available.

  • From in the session: If you have joined a session on a browser and want to use your phone for audio, open the Session menu and select User your phone for audio. Call the number listed and enter the temporary personal identification number (PIN). With this personal PIN, you appear as yourself in the session. To learn more, see Use your phone for audio while in a session.

    This PIN is associated with your personal account. Don't share it with anyone.

  • From the list of sessions: Select the name of the session you want to call into. Select the Anonymous dial-in information from the menu. Your device calls into the session. You appear as an anonymous caller to other attendees in the session. To learn more, see Anonymous dial-in.
  • From dial-in information sent to you: Call the number and enter the Anonymous dial-in PIN sent to you. You appear as an anonymous caller to other attendees in the session. To learn more, see Anonymous dial-in.

Need a number different from the one provided? Jump to International Telephone Conference Numbers.


Mute and unmute your phone

Select *6 on your device keypad to mute and unmute your phone.

This also works if a moderator mutes you or all attendees in the session. Select *6 to be heard.


Use your phone for audio while in the session

If you have joined a Collaborate session on a browser, you can choose to use your phone for audio.

If you want to call into the session without joining on a browser, see Anonymous dial-in.

Open the Session menu and select Use your phone for audio. Call the number listed and enter the temporary personal identification number (PIN).

This temporary PIN is associated with your personal account. It helps the session identify you. When you enter this PIN, the audio from your phone is paired with your profile picture. This helps everyone keep track of who is speaking.

Don't share your personal PIN with anyone. It only works for you and only in the current session. You are not able to use the PIN in another session or share your PIN with another user. Personal PINs stop working when the session ends.

As long as you have the session open in your browser, you have access to all the session tools. Your microphone changes to a phone. Others see a phone icon by your name in the Attendees panel.

You aren't muted when you first call in. Everybody can hear you immediately. Turn your audio on and off in your browser by selecting the phone icon.

With your keyboard, press Alt + M to turn your phone audio on and off. You can still use the mute on your phone. Just make sure the audio is turned on in your browser, if you want others to hear you. Moderators can also mute attendees anytime during the session. You are notified, if a moderator has muted you.

You can close your browser after you dial-in and still hear the session and talk. You aren't able to chat or share anything without the session open in a browser.

What happens if I hang up my phone?

If you hang up your phone without leaving the session, you are still connected to the session. You start using our device microphone instead.

What happens if I close my browser?

If you close your browser, you can still hear the session and talk. You aren't able to chat or share anything without the session open in a browser.

You are identified in the Attendees panel as phone only. This means other attendees can't chat privately with you.

Can I still share my video if I am using my phone?

Yes. If your browser is open, you have access to all the same tools in your session. You can share video, participate in chat, share content if you have moderator permissions, and so on.

How do I leave a session completely when on my phone?

To leave a session completely, select Leave Session at the top of your screen. Your phone audio is automatically disconnected from the session. You can no longer hear anything. All that's left to do is hang up your phone.

Why don't I get a number when I select Use your phone for audio?

Up to 25 attendees can call into a session from their phone. If the maximum number of attendees has been reached, additional attendees are not given a phone number to call.


Anonymous dial-in

With Anonymous dial-in, you can join the session by phone only. You don't need to join the session on a browser.

Anybody can use the same Anonymous dial-in. When you use Anonymous dial-in, your phone is not paired with your account or session profile picture. You appear in the session as an anonymous caller to other attendees.

If you want your audio paired with your profile picture and video in the session, see Use your phone for audio while in a session.

Can I still use session tools like chat with Anonymous dial-in?

You must join the session from a browser to use session tools.

If you use Anonymous dial-in and join a session in a browser, you appear in the session twice: as an anonymous caller and as the name you used when you joined the session on your browser.

Anyone can use the same Anonymous dial-in, so your phone is not paired with your account or session profile picture. If you want your audio paired with your profile picture and video in the session, see Use your phone for audio while in a session.

Why is the Anonymous dial-in not working?

There are two reasons why you can't call in with the Anonymous dial-in.

  • The teleconference service is full. Up to 25 attendees can call into a session from the phone. If the maximum number of dial-in attendees has been reached, nobody else can call in. You'll need to join the session from your browser instead.
  • You are the only one in the session. There needs to be at least one attendee in the session on their web browser before you can call in. If you can't call in, wait a few minutes and try again.

Números de telèfon de teleconferència

El servei de teleconferència

Amb la telefonia integrada, no necessiteu tenir un proveïdor de teleconferències. Blackboard Collaborate proporciona el servei de teleconferències. Els PIN i números de telèfon de la teleconferència es generen automàticament durant la creació de la sessió. Tothom pot trucar per entrar en una sessió i iniciar la connexió entre la sessió i el pont de teleconferència.

Proporcionem un número de telèfon de Virgínia (EUA) per als EUA i Canadà, un número de telèfon del Regne Unit per a Europa i un número de Sydney per a Austràlia. Es poden aplicar càrrecs per trucades de llarga distància i internacionals.


Números de telèfon de teleconferència

Els números de telèfon de teleconferència es generen automàticament durant la creació de la sessió. Tothom pot trucar per entrar en una sessió i iniciar la connexió entre la sessió i el pont de teleconferència.

Proporcionem un número de telèfon de Virgínia (EUA) per als EUA i Canadà, un número de telèfon del Regne Unit per a Europa i un número de Sydney per a Austràlia.

Els administradors que fan servir Collaborate a centres de dades d’Europa o Austràlia poden sol·licitar un dels números següents com a número per defecte per al seu Grup d’inici de sessió de Collaborate. D’aquesta manera es mostrarà el número alternatiu per a totes les sessions associades amb aquell Grup d’inici de sessió. Presenteu una sol·licitud a Behind the Blackboard (disponible només en anglès).

Si us cal un número diferent del que es mostra a la sessió de Collaborate, feu servir un d’aquests números alternatius.

El vostre número d’identificació personal (PIN) no canvia. Feu servir el PIN que se us ha donat a la sessió amb el número nou.

Es poden aplicar càrrecs per trucades de llarga distància i internacionals.

Números de telèfon de teleconferència internacionals
PaísRegió/CiutatNúmero
Centre de dades d’Austràlia
AustràliaSydney

Número per defecte del centre de dades d’Austràlia

+61 2 8520 1004
AustràliaAdelaida+61 8 7100 1859
AustràliaBrisbane+61 7 3188 2549
AustràliaDarwin+61 8 7905 7043
AustràliaMelbourne+61 3 8362 3382
AustràliaPerth+61 8 6225 2653
XinaBeijing+86 (10) 5822-4426
JapóTòquio+81 3-4540-0931
SingapurNacional+65 3163 8037
Corea del SudNacional+82 70 4784 4326
Nova ZelandaAuckland+64 9 801 0547
Centre de dades d’Europa
Regne UnitNacional

Número per defecte del centre de dades d’Europa

+44 20 33189610
BahrainNacional+973 1619 7528
FinlàndiaNacional+358 75 325 25 47
FrançaNacional+33 9 77 55 44 57
Països BaixosNacional+31 85 2084955
EspanyaNacional+34 911 235 756
SuèciaNacional+46 108 887 439
Centre de dades dels EUA i Canadà
EUAEUA (Virgínia)+1 (571) 392-7650
Canadà

EUA (Virgínia)

+1 (571) 392-7651