Learn Ultra Troubleshooting for Instructors - General issues

How do I contact Blackboard support?

This is handled at the Institutional level, please reach out to your Blackboard System Adminstrator(s) or local support team.

Find out your institutions Help Desk providing your University's name

You will typically need to contact your Institution's System Administrator. If you are presented with a 'session debug code' link, please select it and then select 'request log code'. This will provide you with a unique error id that you can share with your Support Team as it will be very helpful in getting your issue resolved.

Yes, however the location of the Discussions are in a different place, if you had a direct link to the Discussions/Forums in your Course Content, it will lead to a blank page. Have your users go to the Course Discussions instead.

It depends, many (but not all) of the Original View question types are supported in Ultra. For a complete list, please refer to the 'question types' section of the Tests creation page.

Learn more on test creation

On the Roster page, access a person's menu. Select Edit member information to open the Member Information panel. You can change anyone's role, deny access to your course, or remove a person from your course. Your institution controls what you can do.
In the panel, you can also update your personal information. Your changes are reflected in your profile and throughout the system. Students can edit their information in the same way.

Learn more on course enrollment

Your instituion controls whether or not you will have the ability to change your password. Additional, if your Instution uses Single Sign On, your password may need to be changed via an external system. Please reach out to your System Adminsitrator for claification.

Collaborate is not part of Anthology anymore. You can learn more about it in its new Class page.