We know you have busy schedules. To help you successfully use your Blackboard technology to increase student engagement, save you time, and improve student performance, we offer many resources, events, and training opportunities.

Get Your Questions Answered

Blackboard Help

Get help using various Blackboard products with videos, best practice tips, tutorials, and more.

help.blackboard.com

Blackboard Community

Connect, share, and learn from your peers. Post a question on the discussion board, follow conversations between your peers, or submit product feedback in the idea exchange. There are separate community spaces just for system administrators and developers.

community.blackboard.com
community.blackboard.com/community/developers community.blackboard.com/community/systemadministrator

Blackboard Idea Exchange

Have a feature you'd like to see added to our products? Share your ideas, view ideas submitted by your peers, and vote on the top enhancement requests.

community.blackboard.com/community/ideas

Support Services

Blackboard Support Twitter Account

Follow this account to interact with client support, learn about product updates, and review release information.

@blackboardhelp

Blackboard Services Status

See real-time updates and set notifications on the current availability and status of Blackboard’s Cloud-based services.

status.blackboard.com

Check Out Our Latest Blackboard Products

Release Notes for Learn SaaS, Self-Hosting, and Managed-Hosting

Stay up-to-date on the latest functionality improvements, bug fixes, and general maintenance to Blackboard Learn.

help.blackboard.com/Learn/Administrator/Hosting/Release_Notes
help.blackboard.com/Learn/Administrator/SaaS/Release_Notes

Blackboard Collaborate

Sign up for a free trial of our one-click web conferencing and virtual classroom solution. Engage your learners with this easy-to-use online collaborative solution.

blackboard.com/collabtrial

Learn from Your Peers and Blackboard Experts

Blackboard Learn and Technical Office Hours

Join these two weekly webinar series facilitated by Blackboard Support and Community to hear about and discuss the latest new features, releases, and top reported known issues.

community.blackboard.com/groups/learn-office-hours
community.blackboard.com/groups/technical-office-hours

SaaS Virtual Group

The SaaS Virtual Group meets on a weekly basis to collaborate and share their experiences. This group is for Blackboard customers who are either on or planning to move to a SaaS deployment for their Blackboard Learn environment.

community.blackboard.com/groups/saas-virtual-user-group

Blackboard’s Teaching & Learning Roadmap Webinar Series

Join our Product Management leaders as they update you on what’s new and what’s coming soon for your favorite Blackboard products including Blackboard Learn (both the Original experience and the Ultra experience), Blackboard Collaborate, and our mobile apps (Blackboard and Blackboard Instructor). Each quarter, we hold roadmap webinars to ensure you are always up-to-date on the latest information about the Teaching & Learning products your institution uses every day.

community.blackboard.com/groups/productroadmaps

Blackboard’s Teaching & Learning Product Update Newsletter

This monthly product newsletter covers everything you need to know about Blackboard Learn, Blackboard Collaborate, Blackboard Ally, and the mobile apps. 

bbbb.blackboard.com/NAHE_ProductNewsletterSubscribe

Subscribe Teaching & Learning Cohorts

Preparing for a Learn upgrade or making the move to the Ultra experience for Collaborate or Learn requires thoughtful planning, preparation, and support. That’s why we’re excited to offer cohort programs that provide you with valuable information and best practices to ensure your success. We offer cohorts on a quarterly basis. Sign up to receive updates on upcoming sessions.

community.blackboard.com/groups/cohorts