Blackboard Chatbot is a free LTI integration in Blackboard Learn available to SaaS clients in North America who have enabled the Ultra Base Navigation. Seamlessly integrated into Ultra Course View courses, Chatbot provides always-on support. It returns answers to students' commonly asked Learn questions and issues directly from Blackboard Help. Students can ask Chatbot their questions or select from a pre-populated list. Chatbot uses machine learning to better serve your learners over time. Select the help icon on any screen to open the Chatbot.

At this time, Chatbot is available in English only

Enable or disable Chatbot

To enable the Chatbot, you need to open a support ticket first. Contact Anthology’s product support team or your account team to open a ticket.

After the support team has completed your ticket, navigate to the Admin Panel. Go to the Integrations section, then select LTI Tool Providers. On the next page, select the Chatbot tool provider edit menu. 

  • Select Exclude to disable Chatbot
  • Select Approve to enable Chatbot