Provide valuable resources that help drive student success with Blackboard Assist!

Blackboard Assist is a central hub for both online and on-campus resources meant to drive student success. You can add services easily and set featured services in the hub for easy access to students.

Assist is available for SaaS deployments only.


Enable Assist

You'll need to enable the Assist service in Admin > Cloud Management > Consulting Central. Set Blackboard Assist to ON.

When you enable Assist, it enables all your Partner Cloud Assist providers by default. You can edit which Partner Cloud Services are enabled in Admin > Cloud Management > Partner Cloud Settings.

Create Assist module

Available for Learn Original experience only

In the Learn Original experience, you can create a module that renders the Assist service. You can place this into either an existing or new tab. There's a new module type specific to Assist. Let's create a new Top Frame Tab just for Assist:

Create a Module to contain the Assist interface:

Navigate to Admin > Communities > Tabs and Modules > Modules

  • Select Create Module
    • Name the module. We recommend "Assist"
    • Optionally, select Hide Title on Module.
    • Module Type: select LTI Launch.
    • Select your Module Category. 
    • System Availability: select Yes.
    • Select Submit.
    • Select LTI Launch: select BbAssist LTI Link.
    • Select Submit.

Navigate to Admin > Communities > Tabs and Modules > Tabs

  • Select Create Module Tab
    • Name the module. We recommend "Assist"
    • Select No to Allow Users to Personalize the Tab.
    • Set columns to 1.
    • Select Submit.
  • Select Create Top Frame Tab
    • Name the top frame tab. This name appears to users. We recommend "Assist"
    • System Availability: select Yes.
    • Membership: select the Module Tab created and move it to the Selected Items list.
    • Select Submit.

Reorder the Tab Group to the desired location in the list.


Add services

Doesn't seem familiar? Jump the the "Ultra" help for Blackboard Assist.

Services are easy to add in Blackboard Assist. From the navigation menu, select Assist and select Add Service.

Type or copy and paste the service URL, type a description of the service, and choose the Service Category. A preview of the service appears in the Standard preview section. Upload your institution's Logo Image if this service is a service offered by your institution. The logo you upload here can be used to help distinguish your institutional services from third-party services. Select Save.


Manage services

Doesn't seem familiar? Jump the the "Ultra" help for Blackboard Assist.

The Manage Services panel allows you to edit and delete services, show or hide services, and promote services as featured services in Blackboard Assist.

From the navigation menu, select Assist. Open the menu next to the service you want to edit and select Edit. Select Delete to delete the service.

Open the menu under the service to show or hide the service or promote it to a Featured service. You can promote two services as featured services.

A featured service requires a supporting image.


Featured services

Doesn't seem familiar? Jump the the "Ultra" help for Blackboard Assist.

Highlight two services for your students with Feature Services in Blackboard Assist. You can feature two services at a time. Featured services require a display image.

You can feature a service in two ways:

  • From Manage Services, upload an Image File and type an Alt Text for the service. Provide a description for the service and select Save.
  • From the list of services, select Featured from the menu.

ULTRA: Add services

Doesn't seem familiar? Jump the the "Original" help for Blackboard Assist.

Services are easy to add in Blackboard Assist. From the navigation menu, select Assist and select Add Service.

Type or copy and paste the service URL, type a description of the service, and choose the Service Category. A preview of the service appears in the Standard preview section. Upload your institution's Logo Image if this service is a service offered by your institution. The logo you upload here can be used to help distinguish your institutional services from third-party services. Select Save.


ULTRA: Manage services

Doesn't seem familiar? Jump the the "Original" help for Blackboard Assist.

The Manage Services panel allows you to edit and delete services, show or hide services, and promote services as featured services in Blackboard Assist.

From the navigation menu, select Assist. Open the menu next to the service you want to edit and select Edit. Select Delete to delete the service.

Open the menu under the service to show or hide the service or promote it to a Featured service. You can promote two services as featured services.

A featured service requires a supporting image.


ULTRA: Featured services

Doesn't seem familiar? Jump the the "Original" help for Blackboard Assist.

Highlight two services for your students with Feature Services in Blackboard Assist. You can feature two services at a time. Featured services require a display image.

You can feature a service in two ways:

  • From Manage Services, upload an Image File and type an Alt Text for the service. Type a description for the service and select Save.
  • From the list of services, select Featured from the menu.