Report an issue

Having trouble with your session? Report an issue while in your session.

  1. Open the Session menu and select Report an issue.
  2. Identify and describe the issues that you had during the session.
  3. Select Submit.

When you report an issue, it does not generate a support case with Blackboard. If you want Collaborate Client Support to follow up with you on the issue you reported, you must submit a support case. To learn more, see Submit a case for follow up.


Submit a case for follow up

Want to have Collaborate Client Support follow up with you about this issue?

Submit a case on Behind the Blackboard (available in English only)

Be sure to include the session identifier in the Description field of the case to link your report to it.


Need Help?

Search the Knowledge Base (available in English only)

Submit a case on Behind the Blackboard (available in English only)