What is Chime?

AWS Chime is a cloud media service created by Amazon that allows companies to use it within their applications. As Amazon is the world's largest cloud infrastructure provider, the integration with Collaborate Ultra will allow you to have a better audio, video and shared content experience in your next sessions.

And what do you have to do? Just choose to use Chime in your next session. It's right out of the box! That's one of the advantages we get when we decided to integrate with Chime. We now leave the audio and video issues to Amazon's engineers, while we can focus on continuing to support and create solutions for the evolving needs in teaching and learning.


Why integrate Chime?

This may be a bit technical, but we want to let you know why we decided to integrate AWS Chime with Collaborate.

As Amazon has many data centers around the world, sessions using the Chime-based product can access it with the nearest access point, which means that it’s not necessary, in most cases, to communicate with servers in different countries or continents. This will help to have a faster and better experience.

From the users' point of view, nothing has changed in Collaborate Ultra, you'll continue experiencing the interface and functionalities as usual.


How can I start using AWS Chime in my sessions?

You’ll only need to activate the AWS Chime option when you schedule your next session or you can activate it in sessions already created.

For new sessions

  1. From the Scheduler sessions list select Create Session.
  2. Go to the Session Settings tab to set what you need for the new session.
  3. Go to the Multimedia section at the bottom and select Use AWS Chime for audio and video.
  4. Select Create.

 

For sessions already created

  1. From the Scheduler sessions list select the session you want to set.
  2. Go to the Session Settings tab to set what you need for the new session.
  3. Go to the Multimedia section at the bottom and select Use AWS Chime for audio and video.
  4. Turn off anything that isn't currently supported.
  5. Select Save.

How to stop using AWS Chime in your sessions?

You can also stop using AWS Chime for existing sessions, you just need to:

  1. From the Scheduler sessions list select the session you want to set.
  2. Go to the Session Settings tab.
  3. Go to the Multimedia section at the bottom and de-select Use AWS Chime for audio and video.
  4. Select Save.

If you apply this change while a session is running, you must keep the session empty – with no attendees - for 5 minutes for the change to take effect. This also applies when switching from your standard Collaborate sessions to AWS Chime, and from AWS Chime to standard sessions.


When Chime is enabled, some settings are not supported, what to do?

When you enable AWS Chime, you may see that in the Session Settings tab, on the top right, the color changes to red and a number appears. This means that some settings should be changed before creating the new session.

Features not yet available in Chime

  • Session Engagement Insights
  • Joining the session by phone dial-in
  • Pointer does not appear in recordings
  • Large scale sessions (more than 250 attendees)
  • Not yet suitable for conducting sessions with accessibility requirements (including captioning)

Turn off these features to create your session.

Does Collaborate still adjust dynamically for my internet connection?

Yes, Collaborate still adjusts to the changes in the quality of internet connections. When the network connection is poor for you or someone else, you may stop seeing videos or shared applications. An icon of a video camera with a line through it appears to let you know there is a temporary connection issue affecting the video or shared content.

Learn more about dynamic adjustments