At this time, the Blackboard app supports profile picture changes in some, but not all, scenarios. To know whether or not this feature will work for your school, it is important to know which type of profile, avatar, and Learn instance is in use.

  • Learn instance types - Enterprise (9.1) or SaaS (Cloud)
  • Learn Legacy avatar

Enterprise with Legacy Avatars

Fully Supported

Enterprise with Legacy Avatars is fully supported. However, on initial access, a user must first set the first account avatar from a web browser. If no avatar was set previously, attempting to set the initial avatar from the app shows a message: We're sorry. Your school doesn't allow you to change your photo. Please contact your school for more information. After the initial avatar is set from a web browser, subsequent avatar photos can be set from the app. If you encounter any unexpected issues with this, please contact your school's help desk.

SaaS with Legacy Avatars

Fully Supported

SaaS with Legacy Avatars are fully supported. However, on initial access, a user must first set the first account avatar from a web browser. If no avatar was set previously, attempting to set the initial avatar from the app shows a message: We're sorry. Your school doesn't allow you to change your photo. Please contact your school for more information. After the initial avatar is set from a web browser, subsequent avatar photos can be set from the app. If you encounter any unexpected issues with this, please contact your school's help desk.