Blackboard upgraded this help site (help.blackboard.com) to a new Drupal-based content management system on April 5, 2017.

From a practical perspective, the user experience didn't change. The front-end design is nearly identical to the old help site, and users who arrive from a link inside their product UI should still get to the right location. On the back end, the new infrastructure helps predict and remember a user’s product choices, which delivers more useful content to users.

Some “old” Learn help links do NOT work as expected on the new site. Instead of pointing to a specific page, they now point to the correct role landing page in the newest branch of Learn.

The new Learn help is “version agnostic,” meaning we’ve rewritten the content to include help for both Ultra and Original experiences and course views. Everything you and your users need for any version of Learn is in this location. This is the only Learn help on the new site. Older Learn 9.1 Help documentation is no longer available.

How do I update my "old" Learn help links?

To update links, you need to update and "old" links to use the newest branch of Learn Help.

Example of an “older” URL that redirects to the main Learn landing page at help.blackboard.com/Learn:

  • https://en-us.help.blackboard.com/Learn/9.1_Older_Versions/9.1_2014_and_2015

Example of an “older” URL that redirects to the Learn Student landing page at help.blackboard.com/Learn/Student:

  • https://en-us.help.blackboard.com//Learn/9.1_Older_Versions/9.1_SP_14/Student/015_Browser_Support

You must update these links to use the URL for the correct page in help.blackboard.com/Learn.

How do I find the new Learn help links?

We have compiled a list of updated URLs for the 30 most visited Learn and Collaborate help topics for instructors and students. This can help you update your links if you haven't done so.

Top Topics and URLs
Feature Topic/Question URL
Assignments Create and edit assignments Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Create_and_Edit_Assignments
  Make assignments available Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Create_and_Edit_Assignments#create
  Offer another assignment attempt Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Multiple_Assignment_Attempts#additional_attempts
  Submit assignments Student: https://help.blackboard.com/Learn/Student/Assignments/Submit_Assignments
  Did my assignment submit? Student: https://help.blackboard.com/Learn/Student/Assignments/Assignments_FAQ#submitted
  SafeAssign Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/SafeAssign
Password Lost or forgot my password Instructor: https://help.blackboard.com/Learn/Instructor/Getting_Started/Log_In_to_Learn#password
Student: https://help.blackboard.com/Learn/Student/Getting_Started/Log_in_to_Learn#password
Communication Contact instructor Student: https://help.blackboard.com/Learn/Student/Getting_Started/Contact_Your_Instructor
Course availability Make my course available Instructor: https://help.blackboard.com/Learn/Instructor/FAQ/Course_FAQs
  Drop or add a course Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#drop
  My course is missing Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#correct
Course content Make content available Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Create_Course_Materials/Create_Content_Items_or_Documents#item
  Add content Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Create_Course_Materials
  Remove content Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Edit_and_Manage_Content#delete
  I don't see some content Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#find
Student: https://help.blackboard.com/Learn/Student/Content/Types_of_Course_Content#see
Tests, surveys, and pools Clear test attempt Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Resolve_Issues_With_Tests#clear
  Make tests available Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Create_Tests_and_Surveys#deploy
  Tests settings/options Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Test_and_Survey_Options
  Tests results Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Test_and_Survey_Results
Discussions Create threads Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Reply_to_Discussion_Posts
Student: https://help.blackboard.com/Learn/Student/Interact/Discussions/Reply_to_Discussion_Posts
  Discussion options Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Create_Forums
  Make discussions available Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Create_Forums#create_page
  Edit and delete posts Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Manage_Discussions
Student: https://help.blackboard.com/Learn/Student/Interact/Discussions/Manage_Discussions#edit
Grading Calculate grades Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Grading_Tasks/Calculate_Grades
  Grade columns Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Grade_Columns
  Navigate grading Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Navigate_Grading
  Where are my grades? Student: https://help.blackboard.com/Learn/Student/Grades
Blackboard Collaborate Browser support Moderator: https://help.blackboard.com/Collaborate/Ultra/Moderator/Support
Participant: https://help.blackboard.com/Collaborate/Ultra/Participant/Support
  Connect with Blackboard Collaborate Technical Support Moderator: https://help.blackboard.com/Collaborate/Ultra/Moderator/Support/Report_An_Issue
Participant: https://help.blackboard.com/Collaborate/Ultra/Participant/Support/Report_An_Issue
  Download the launcher Moderator: https://help.blackboard.com/Collaborate/v12/Moderator/Join_a_Session/Blackboard_Learn/The_Blackboard_Collaborate_Launcher
Participant: https://help.blackboard.com/Collaborate/v12/Participant/Join_a_Session/The_Blackboard_Collaborate_Launcher

Questions?

Email [email protected] for more information.