Help Site Updates

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    Blackboard upgraded this help site (help.blackboard.com) to a new Drupal-based content management system on April 5, 2017.

    From a practical perspective, the user experience didn't change. The front-end design is nearly identical to the old help site, and users who arrive from a link inside their product UI should still get to the right location. On the back end, the new infrastructure helps predict and remember a user’s product choices, which delivers more useful content to users.

    Some “old” Learn help links do NOT work as expected on the new site. Instead of pointing to a specific page, they now point to the correct role landing page in the newest branch of Learn.

    The new Learn help is “version agnostic,” meaning we’ve rewritten the content to include help for both Ultra and Original experiences and course views. Everything you and your users need for any version of Learn is in this location. This is the only Learn help on the new site. Older Learn 9.1 Help documentation is no longer available.

    How do I update my "old" Learn help links?

    To update links, you need to update and "old" links to use the newest branch of Learn Help.

    Example of an “older” URL that redirects to the main Learn landing page at help.blackboard.com/Learn:

    • https://en-us.help.blackboard.com/Learn/9.1_Older_Versions/9.1_2014_and_2015

    Example of an “older” URL that redirects to the Learn Student landing page at help.blackboard.com/Learn/Student:

    • https://en-us.help.blackboard.com//Learn/9.1_Older_Versions/9.1_SP_14/Student/015_Browser_Support

    You must update these links to use the URL for the correct page in help.blackboard.com/Learn.

    How do I find the new Learn help links?

    We have compiled a list of updated URLs for the 30 most visited Learn and Collaborate help topics for instructors and students. This can help you update your links if you haven't done so.

    Top Topics and URLs
    Feature Topic/Question URL
    Assignments Create and edit assignments Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Create_and_Edit_Assignments
      Make assignments available Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Create_and_Edit_Assignments#create
      Offer another assignment attempt Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/Multiple_Assignment_Attempts#additional_attempts
      Submit assignments Student: https://help.blackboard.com/Learn/Student/Assignments/Submit_Assignments
      Did my assignment submit? Student: https://help.blackboard.com/Learn/Student/Assignments/Assignments_FAQ#submitted
      SafeAssign Instructor: https://help.blackboard.com/Learn/Instructor/Assignments/SafeAssign
    Password Lost or forgot my password Instructor: https://help.blackboard.com/Learn/Instructor/Getting_Started/Log_In_to_Learn#password
    Student: https://help.blackboard.com/Learn/Student/Getting_Started/Log_in_to_Learn#password
    Communication Contact instructor Student: https://help.blackboard.com/Learn/Student/Getting_Started/Contact_Your_Instructor
    Course availability Make my course available Instructor: https://help.blackboard.com/Learn/Instructor/FAQ/Course_FAQs
      Drop or add a course Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#drop
      My course is missing Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#correct
    Course content Make content available Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Create_Course_Materials/Create_Content_Items_or_Documents#item
      Add content Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Create_Course_Materials
      Remove content Instructor: https://help.blackboard.com/Learn/Instructor/Course_Content/Create_Content/Edit_and_Manage_Content#delete
      I don't see some content Student: https://help.blackboard.com/Learn/Student/FAQ/Course_FAQ#find
    Student: https://help.blackboard.com/Learn/Student/Content/Types_of_Course_Content#see
    Tests, surveys, and pools Clear test attempt Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Resolve_Issues_With_Tests#clear
      Make tests available Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Create_Tests_and_Surveys#deploy
      Tests settings/options Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Test_and_Survey_Options
      Tests results Instructor: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Test_and_Survey_Results
    Discussions Create threads Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Reply_to_Discussion_Posts
    Student: https://help.blackboard.com/Learn/Student/Interact/Discussions/Reply_to_Discussion_Posts
      Discussion options Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Create_Forums
      Make discussions available Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Create_Forums#create_page
      Edit and delete posts Instructor: https://help.blackboard.com/Learn/Instructor/Interact/Discussions/Manage_Discussions
    Student: https://help.blackboard.com/Learn/Student/Interact/Discussions/Manage_Discussions#edit
    Grading Calculate grades Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Grading_Tasks/Calculate_Grades
      Grade columns Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Grade_Columns
      Navigate grading Instructor: https://help.blackboard.com/Learn/Instructor/Grade/Navigate_Grading
      Where are my grades? Student: https://help.blackboard.com/Learn/Student/Grades
    Blackboard Collaborate Browser support Moderator: https://help.blackboard.com/Collaborate/Ultra/Moderator/Support
    Participant: https://help.blackboard.com/Collaborate/Ultra/Participant/Support
      Connect with Blackboard Collaborate Technical Support Moderator: https://help.blackboard.com/Collaborate/Ultra/Moderator/Support/Report_An_Issue
    Participant: https://help.blackboard.com/Collaborate/Ultra/Participant/Support/Report_An_Issue
      Download the launcher Moderator: https://help.blackboard.com/Collaborate/v12/Moderator/Join_a_Session/Blackboard_Learn/The_Blackboard_Collaborate_Launcher
    Participant: https://help.blackboard.com/Collaborate/v12/Participant/Join_a_Session/The_Blackboard_Collaborate_Launcher

    Questions?

    Email bblearndoc@blackboard.com for more information.